Bilingual Customer Service Representative - Spanish-English
Company: TTEC
Location: Austin
Posted on: January 27, 2023
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Job Description:
Bilingual Customer Service Representative
Spanish-EnglishBringing smiles is what we do at TTEC... for you and
the customer. As a Bilingual Customer Service Representative
Spanish-English working in Austin, TX, you'll be a part of creating
and delivering amazing customer experiences while you also
#experienceTTEC, an award-winning employment experience and company
culture.What You'll be DoingDo you have a passion for helping
others and giving them peace of mind? You'll have ownership over
resolving escalated or complex calls from customers. Whether it's
getting answers for customers quickly, consulting on products with
compassion or resolving their issues with a smile, you'll be the
difference between their customer experience being just average or
an exceptional one.During a Typical Day, You'llAnswer incoming
communications from customersConduct research to provide answers
for customers to resolve their issuesWhat You Bring to the Role6
months or more of customer services experienceHigh school diploma
or equivalentRecognize, apply and explain your product or service
knowledgeGreat written and verbal communication skills in
Spanish-EnglishComputer experienceWhat You Can ExpectEquipment will
be provided and shipped to youSupportive of your career and
professional developmentAn inclusive culture and community minded
organization where giving back is encouragedA global team of
curious lifelong learners guided by our company valuesAsk us about
our paid time off (PTO) and wellness and healthcare benefitsAnd
yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement)Visit for more
information.A Bit More About Your RoleWe'll train you to be a
subject matter expert in your field, so you can provide exceptional
service whether through voice, chat or email interactions. We trust
you already have the necessary ingredient that can't be taught a
caring and supportive nature to shine through as you help
customers. You'll also have a chance to make great new friends
within the TTEC community and grow your career in a dynamic,
family-friendly atmosphere.You'll report to Team Lead. You'll
contribute to the success of the customer experience and the
overall success of the team.About TTECOur business is about making
customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and hypergrowth brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.TTEC is proud
to be an equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.Primary
Location: US-TX-AustinJob: _Customer Care
RepresentativeJSGYM-TE
Keywords: TTEC, Austin , Bilingual Customer Service Representative - Spanish-English, Sales , Austin, Texas
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