ReStore Sales Associate- Ben White

Company: Austin Habitat for Humanity
Location: Austin
Posted on: June 25, 2022

Job Description:

Job Description​The ReStore is a discount home improvement store and donation center. With locations in Austin and San Marcos, the ReStore is committed to increasing the community's access to low-cost building materials and home improvement supplies, diverting valuable, reusable items from the landfill, and supporting Austin Habitat for Humanity's affordable housing programs in the five counties it serves.AHFH MISSIONSeeking to put God's love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope.VISIONA world where everyone has a decent place to live.OUR CORE VALUES*Forward Thinking*Collaborative*Service OrientedCompany Paid Benefits

• Medical
• Vision
• Dental
• Short-Term and Long-Term Disability – EE only paid 100%
• 10 vacation days annually
• 10 sick days annually
• 8 holidays annually
• 7 days personal time off (PTO)
• 401K savings
• 20% discount at AHFH ReStore locationsFUNCTIONS OF THE JOB:Provides excellent customer service as a first point of contact for all retail customers. Maintains the sales floor to ensure an enjoyable shopping experience. Partners with team members in a fast-paced environment to expedite merchandise for sale, and display on sales floor. Consistently keeping the visual aspects of the retail floor presentable and easy to shop. Providing operational support to management team as needed.
• AGENCY EXPECTATION OF EMPLOYEE
  • Adheres to Agency Policy and Procedures
  • Performs assigned duties and takes initiative to always stay busy
  • Communicates regularly with supervisors about workload and organizational issues
  • Demonstrates flexible and efficient time management and ability to prioritize work load
  • Consistently reports to work on time prepared to perform duties of the position
  • Meets Organizational productivity standards and timelines
  • Must be available to work weekends and holidays
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Personally provides customers with knowledgeable courteous and prompt service at all times.
    • Assists customers with complaints.
    • Is familiar with the layout of the ReStore and able to answer customer questions, confidently leading them requested merchandise.
    • Has full understanding of the functionalities of the ReStore point of sale system and is fully capable of classifying items at the register at the time of purchase.
    • Follows ReStore procedures in regards to all forms of payment, specifically cash and credit cards.
    • Fully understands the ReStore pricing system and effectively and confidently navigates any pricing conflicts as they may arise.
    • Is always fully up to date on all ReStore merchandise price changes.
    • Adheres to ReStore protocol and procedures for all items sold to be picked up at a later date and is able to fill out all necessary "sold" forms and fully explaining ReStore "hold" protocol pickup guidelines to fellow staff and customers.
    • Is familiar with the ReStore return, exchange and credit procedures.
    • Can perform miscellaneous clerical duties as needed.
    • Responsible for maintaining all paperwork associated with the CSR Program including sign in/sign out and all reporting.
    • Responsible for data entry of donated goods receipts
    • Creates signage for store product
    • Responsible for restocking sales counter merchandise
    • Responsible for composing and delivering the weekly office supplies order
    • Participates in annual inventory
    • Participates in periodic inventory of PM product
    • Assists in the maintaining the cleanliness of the cash area
    • Provides volunteers with meaningful volunteer experience
    • Assists other staff members as needed
    • Able to work a flexible schedule in support of store hours
    • Maintains a professional appearance (in ReStore uniform)
    • Perform store upkeep duties as needed: sweeping, mopping, vacuuming, wiping shelves, restrooms and dusting
    • Occasionally assisting donors: greeting, receiving goods and providing donation receipts
    • Communicates our mission and values effectively
    • Performs other duties as directed3. QUALIFICATIONS
      • Experience in cash handling
      • Able to provide exceptional customer service
      • Able to handle customer complaints in a professional manner
      • Bi-lingual, Spanish and English preferred
      • Able to work in a fast paced environment
      • Ability to stand for long periods of time
      • Experience merchandising items on sales floor
      • Must be able to lift 25lbs frequently
      • Able to communicate effectively both verbally and in writing
      • Ability to perform basic mathematics, eg: add, subtract, multiply and divide in all units of measure while using whole numbers, common fractions and decimals
      • Ability to apply common sense understanding to carry out written and verbal instructions including diagrams
      • Ability to deal with issues involving concrete variables in standardized situations
      • Ability to work efficiently and effectively with little supervisionWORK ENVIRONMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be exposed to prevailing weather conditions. The noise level in the work environment is typically moderate. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to spend the majority of the day on their feet. The employee is required to stand, walk, sit, use hands and fingers to handle and feel. objects, tools or controls. The employee is required to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch and crawl. Employees are required to talk or hear, taste or smell. This position requires employees to occasionally lift or move up to 25lbs. Specific vision abilities required by this position include; close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to thepolicy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.​Powered by JazzHRQAfdl3SZ1m

Keywords: Austin Habitat for Humanity, Austin , ReStore Sales Associate- Ben White, Sales , Austin, Texas