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Field Services Technician

Company: Insight Enterprises, Inc.
Location: Austin
Posted on: May 3, 2021

Job Description:

Field Services Technician

Austin, TX, US

Requisition Number: 81296

Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. May involve use of problem management databases and help desk system.

Responsibilities:

  • Represents Insight in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with customer responding to technical questions or request for information.
  • Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
  • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
  • Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support.
  • Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
  • Performs computer hardware and software installations.
  • Other duties as assigned.

Qualifications:

Requires a minimum of 1-2 years of related work experience, high school diploma, OEM technical training/certification, or equivalent combination of education and technical experience.

Ability to attain A+ certification with 90 days of employment.

Must have a valid driver's license with clean driving record

Must be willing to travel for overnight stays < 25% of the time

Use of personal vehicle is required and should be in good order. Mileage will be reimbursed.

Must be available to work on Standby & Swing Shift or weekend rotation as needed

Must be able to lift up to 50 pounds.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: San Antonio || Texas (US-TX) || United States (US) || None || None || US - San Antonio, TX ||

Nearest Major Market: Austin

Job Segment: Technician, Developer, Supply, Cloud, Compliance, Technology, Operations, Legal

Keywords: Insight Enterprises, Inc., Austin , Field Services Technician, Other , Austin, Texas

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