Senior Project Manager-Digital Messaging & Customer Communications

Company: S3
Location: San Antonio
Posted on: April 4, 2026

Job Description:

Job Description Strategic Staffing Solutions is currently looking for a Project Manager, a W2 contract opportunity with one of its largest clients Job Title: Project Manager Role: W2 contract Schedule: Onsite Location(s): San Antonio, TX Contract Length: 12 months. Job Title: Project Manager – Digital Messaging & Customer Communications Position Overview: We are seeking a highly organized and proactive Project Manager to lead multiple, complex initiatives focused on enhancing digital customer communications. This role is responsible for orchestrating cross-functional efforts to deliver program goals, improve messaging effectiveness, and drive measurable engagement outcomes. The ideal candidate brings strong project management expertise, a data-driven mindset, and experience optimizing customer communication strategies—preferably within financial services or other highly regulated industries. Required key Responsibilities: Manage multiple concurrent projects and align outcomes to achieve broader program objectives Develop and maintain program roadmaps, schedules, and success metrics from inception through delivery Monitor project progress, identify risks, and implement mitigation strategies Continuously improve program performance across cost, schedule, and quality dimensions Facilitate communication and coordination across cross-functional teams (product, marketing, design, engineering) Build and manage project budgets and resource plans Lead stakeholder engagement, ensuring alignment, transparency, and satisfaction Team-Specific required responsibilities: Lead enhancement of high-impact, call-driving message templates to improve clarity and effectiveness Oversee transformation of digital document notifications with personalized, actionable content to increase engagement Drive end-to-end member journey mapping across multiple lines of business, identifying optimization opportunities Use performance data to evolve digital messaging standards and best practices Define, measure, and report on KPIs such as: Template usage and enhancement volume Message delivery and engagement rates (e.g., CTA clicks, opt-outs) Journey mapping coverage and impact Typical Day: Update project workflows, assign tasks, and run stand-ups using JIRA Track progress and manage deliverables across multiple initiatives Collaborate with content strategists and UX teams on messaging and journey design Review and refine messaging templates and personalization strategies Analyze performance data to identify trends and inform future improvements Communicate updates, risks, and insights to stakeholders Required Qualifications: 7 years of project management experience leading complex, multi-initiative programs Strong experience with Agile methodologies and risk management practices Exceptional organizational skills and attention to detail Proven ability to manage stakeholder expectations and competing priorities Strong communication skills with the ability to present to all levels of the organization Required Skills: Project Management: Expertise in planning, execution, and delivery of large-scale initiatives Data Analysis & Performance Measurement (4 years): Ability to define KPIs, analyze engagement metrics, and generate actionable insights Digital Messaging Strategy (5 years): Experience with personalization, journey mapping, A/B testing, and communication platforms Required Technology & Tools: JIRA (workflow management and Agile execution) Microsoft Office Suite (Excel, PowerPoint, etc.) Box (document collaboration) Analytics tools (preferred) Required Qualifications: Experience in financial services or other regulated industries Background in digital customer communications or marketing technology Familiarity with UX principles and customer journey design Strong analytical mindset with a passion for data-driven decision-making “Beware of scams. S3 never asks for money during its onboarding process.”

Keywords: S3, Austin , Senior Project Manager-Digital Messaging & Customer Communications, IT / Software / Systems , San Antonio, Texas