Case Manager

Company: U.S. Comm For Refuge
Location: Austin
Posted on: April 5, 2026

Job Description:

U.S. Committee for Refugees and Immigrants (USCRI), is a non-governmental, not-for-profit international organization with a mission to protect the rights and address the needs of persons in migration by advancing fair and humane public policy, facilitating, and providing direct professional services, and promoting the full participation of migrants in community life. For over 100 years, we have shaped history with the belief that immigrants strengthen our communities, economy and social fabric through freedom, hard work, and family unity. To learn more about our work, please go to our official website at www.refugees.org . The STARS Case Manager will provide case management services to qualified STARS participants. STARS provides culturally and linguistically appropriate, comprehensive case management services to adult and minor foreign national survivors of trafficking. The position will report to the Anti-Trafficking Services Case Management Supervisor. DUTIES AND RESPONSIBILITIES • Provide culturally and linguistically appropriate case management services to foreign national adult and minor survivors of trafficking; • Carry a caseload of 15 to 25 cases at a time; • Complete individualized needs assessments with qualified participants, and develop case plans with particular attention to culture, language, and special circumstances; • Maintain a high standard of record-keeping according to USCRI policies and procedures. • Provide information, education, referrals, outreach, advocacy, and support to ensure that each participant receives the services they require; • Build a network of local pro bono resources and service providers to facilitate access for STARS participants, and track individual progress towards legal status and self-sufficiency; • Provide information, education, referrals, outreach, advocacy, and support to ensure that each participant receives the services they require, including connection to public benefits with HHS Certification/Eligibility Letters; • Coordinate and maintain communication with key stakeholders; • Participate in regular training and communication sessions with supervisor and headquarters staff; and • Other duties as assigned by supervisor. REQUIREMENTS • Masters of Social Work with at least three years’ progressive experience, graduate level licensure (LMSW/LGSW) is preferred; • Experience in social service provision for survivors of trafficking is desired; • Knowledge of trauma-responsive service provision and crisis intervention skills; • Must be skilled at writing professional, thorough assessment reports • Must possess an extensive knowledge of immigrant community local resources; • Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment; • Must have a valid driver's license, insurance, a clean driving record, and personal transportation; • Position requires up to 25 percent long distance travel with limited notice; • Fluency in Spanish is required; proficiency in additional languages a plus; • Dedication to the human rights of refugees, immigrants, asylum seekers and displaced people; • Candidate must pass a criminal background check; • Possess or be able to obtain CPR and basic first aid certification; and • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. TRAINING REQUIREMENTS Satisfactory completion of USCRI’s Orientation and Training; and Complete additional training as identified by supervisor or Human Resources. PHYSICAL DEMANDS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the applicant to be considered. EQUAL EMPLOYMENT OPPORTUNITY U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.

Keywords: U.S. Comm For Refuge, Austin , Case Manager, Social Services , Austin, Texas