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Sales Engineer

Company: MITEL
Location: Austin
Posted on: September 13, 2019

Job Description:

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications.

With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.

Mitel is looking for a Professional Sales Engineer who wants to join our winning team. Mitel Sales Engineering is responsible for the design and sales support Mitel's portfolio of industry-leading Unified Comminutions as a Service (UCaaS) and Contact Center as a Service (CCaaS) cloud architectures. Our solutions require an understanding of UC desktop and mobile applications, Unified Messaging, Collaboration, Contact Center Solutions, SIP clients, premise and carrier network architectures, WLAN, and data center technologies. We provide an excellent environment for learning new skills while helping our customers achieve business success through the proper design, implementation, and support of our solutions. The successful candidate will possess a combination of strong technical skills with a demonstrated ability to uncover business issues, effectively design and articulate the value of UCaaS and CCaaS. Must be able to communicate effectively to a wide range of business decision makers from C-level to technology specialists and provide unparalleled customer service in a fast-paced, vibrant team environment.

The successful candidate will be self-motivated and will provide assistance to the sales team and Mitel business partners to grow market share and drive sales revenue leveraging Mitel's extensive Unified Communications solution offerings and technology partnerships.

The Mitel UCaaS Corporate Sales Engineering team is an inside sales engineering team that supports Mitel sales and partners utilizing Mitel's MiCloud Connect solution:

--- Provide technical designs, including analysis and configuration that meet a complex business partner and customer requirements

--- Provide web-based demonstrations for prospective customers and partners

--- Provide support for RFP responses

--- Answer product feature, licensing and roadmap questions

--- Act as a focal point for field requests into Product Management

--- Develop and maintain Subject Matter Expert level of knowledge in 1 - 2 solutions focus area

--- Participate in Corporate Sales Engineering voice, email and webchat queues

--- Provide direct support for Inside Sales Team located in Austin, TX

Qualifications

--- Exceptional verbal, written and presentation skills

--- Experience with Mitel Solutions preferred

--- Experience with other VoIP solutions and technologies a plus

--- Strong knowledge of VoIP solutions, standards and protocols required

--- Strong knowledge of contact centers

--- Strong knowledge of Google Cloud and AWS.

--- Background with Virtualization Technologies and Data Center Architectures

--- Familiarity with Mobility and Video applications (Android, Apple, Polycom, Cisco, Microsoft) a plus

--- Networking skills including protocol and compliance knowledge required.

--- Certifications (GCP, AWS, CCNA, CCNP, MCSE, CCIE) a plus.

--- Network Security knowledge a plus (CCSP, CISSP)

--- Positive attitude, attention to details and sense of urgency in all work efforts

--- Customer service oriented

--- Exceptional team-related skills

--- Minimum 3 years' experience of Pre-Sales Engineering or Sales Engineering

--- College degree preferred

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

#LI-MW1

Keywords: MITEL, Austin , Sales Engineer, Sales , Austin, Texas

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