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Customer Service Representative

Company: FCOA
Location: Austin
Posted on: June 27, 2019

Job Description:

JOB TITLE: Customer Service Representative GENERAL SUMMARY: Responsible serving customers/patients by providing knowledgeable interpretation of accounts and offering options for resolution RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Inbound / outbound medical call center for hospitals
  • Making calls on our client's behalf 30, 60, 90, 120 days from date of service
  • Placing courtesy calls to inform patients of balances and answering questions to facilitate payments in full
  • Recording all customer information including insurance policy information as needed
  • Resolving problems by clarifying the customer's questions and offering options for payments
  • Expediting corrections or adjustments
  • Ensuring a positive experience for the customer KNOWLEDGE, SKILLS AND ABILITIES
    • Communication-communicates clearly and concisely, verbally and in writing
    • Interpersonal skills-ability to work effectively with management, other employees, patients and external parties
    • Basic computer skills required EDUCATION
      • High school diploma or GED required EXPERIENCE
        • Customer service experience and experience in a call center or healthcare environment preferred

Keywords: FCOA, Austin , Customer Service Representative, Sales , Austin, Texas

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