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Sr Sales Engineer

Company: Symantec
Location: Austin
Posted on: May 19, 2019

Job Description:

Overview

The Americas Sales Organization relentlessly protects the information of small, midsize, and enterprise customers by offering more than 200 solutions within its security, information management, infrastructure operations, information risk & compliance, storage, and business continuity software portfolios. These solutions are delivered to customers through multiple sales channels, including Direct B2B/Public Sector, Value-Added/Large Account Resellers and Global Strategic Partnerships. Setting us apart from our competitors is the devotion and time we take to understand our customers requirements better than everyone else, and satisfying those needs with innovative, technically capable products. Driven by our core values (innovation, action, customer driven and trust), we endeavor to help our customers transform their businesses. Through helping our customers succeed we aim to ensure that each and every employee feels proud to be a part of the winning team at Symantec.

As an Information Security (IS) Solution SE, you will participate in the development of multi-year account plans for complex, strategic accounts, with an ability to act as the field engineering team lead on projects impacting the overall organization. You will also act as the customer s primary point of contact for the entire sales lifecycle for the Symantec Security suite. As the point of contact, you will proactively develop technical relationships at all levels of the account, ranging from system administrators to senior executives. You will need to understand key business needs, assist in mapping those needs to Symantec solutions, and drive identified opportunities toward technical closure. IS Solution SEs also require significant industry knowledge and credibility within the competitive landscape, and must have the ability and confidence to influence customer decisions.

Your responsibilities include: helping to identify new opportunities, collaborating with sales peers to qualify opportunities, and driving the technical close process on all relevant Security solutions. Solution SEs must also coordinate with Marketing and Sales to ensure that Symantec and Bluecoat initiatives are timely and appropriate for current end user and/or market demand. Additionally, the Solution SE is responsible for ensuring partner satisfaction regarding technical aspects of end-user, partner-led initiatives.

IS Solution SEs also act as project lead to ensure that the customer/partner s specific product requirements are addressed in both current and future product development, and assists both partner and direct sales with building business cases for new opportunities.

IS Solution SEs are required to deliver security-focused training to both Symantec and partner SEs. Additionally, IS Solution SEs must have a deep understanding of, and have an ability to apply, technical roadmaps to our customer s mission critical applications.

Key Responsibilities

* Articulate the overall Symantec Bluecoat Information Security value proposition, vision and strategy to customers and partners
* Map customer IT strategies to technical requirements and then to workable Symantec & Bluecoat solution architectures
* Architect the solution through to implementation planning
* Collaboratively develop and articulate an end-to-end solution design, inclusive of consulting, support and education
* Provide focused leadership across technology area to drive initiatives with virtual teams in Area
* Translate customer business requirements into integrated technical solutions
* Explain to the customer the complete solution deployment lifecycle
* Identify and execute assessment-led selling opportunities
* Solution selling of all offerings within the Symantec Security Portfolio
* Perform essential sizing, tuning and configuration, and recommend solution best practices
* Provide customer with complete solution designs which may include 3rd-party products
* Articulate and document how Symantec solutions provide increased business value and improved technical capability when compared to our competitors
* Assist in technically closing complex and competitive opportunities through advanced competitive knowledge, technical skills, and credibility
* Become recognized as a thought leader and source of advice for other functions
* Deliver product and technology briefings
* Train, mentor and collaborate with Technical Sales Organization (TSO) peers both locally and across NA
* Function as the technical lead in the development of responses to RFIs and RFPs.
* Proactively engage and communicate with the Business Units, Marketing and Sales
* Employ industry-leading best practice and TSO methodology and tools
* Identify revenue-impacting support escalations and pro-actively engage with required parties (both internal and external) to ensure timely and satisfactory resolution

Qualifications

* Bachelor's degree in Computer Science, Engineering or equivalent.
* 5 + years of successful technical systems and sales engineering experience in the security, security consulting and/or data protection industry.
* Specific experience in assessing customers' technical maturity against their defined goals and matching those assessments to solutions which meet or exceed client expectations
* Knowledge of IPSec, SSL, and VPN-based technologies.
* Detailed knowledge of the Security Industry.
* Experience with LAN/WAN/WLAN (802.11) networking design, connectivity, routing and switching protocols.
* Security Certifications such as CISSP and GIAC strongly preferred.
* Presentation-ready knowledge of several Symantec or competitor solutions and expertise in products making up one or more solutions.
* Ability to present a professional appearance and demeanor.
* Ability to relate to a wide range of technical staff and managers in customer environments.
* Able to articulate how Symantec solutions integrate with [and enhance] customer s existing 3rd party install base
* Broad product and solution knowledge of market trends in the Security industry and business
* Collaborative spirit and excellent written/verbal communicator

Symantec is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Symantec strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, Symantec will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

EEO is the law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. See the EEO poster and supplement.

Keywords: Symantec, Austin , Sr Sales Engineer, Sales , Austin, Texas

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