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Customer Service Representative

Company: CSC
Location: Austin
Posted on: May 19, 2019

Job Description:




Enjoy making life easier for your clients?

Us too.Customer Service Representative

211 E. 7th Street, Suite 620, Austin, TX 78701

As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. As a Customer Service Representative, you will receive requests from Customers via phone, e-mail and US mail. These requests include corporate filings such as Incorporation, amendments, mergers, dissolutions, Uniform Commercial Code Searching, Document Retrieval, Business License Research and Failing. You would also be responsible for following up with customers to inform them of the outcome of their request.

Many of our Customer Service Team members have previous experience in banking, legal and B2B customer service. Most importantly is experience in exceeding customer expectations, including both internal and external customers.

What you'll do for us:


  • Providing excellent customer service to both internal and external clients
  • Managing customer portfolios
  • Responding promptly to customer inquiries over the phone or electronically
  • Directly responsible to organize the workflow to meet customers time frames and demands
  • Data entry of client information, electronic filing and retrieval of documents
  • Navigating quickly between multiple databases quickly and accurately
  • Ability to follow up and through with all customer interactions
  • Research and analysis of legal documents
  • Recommending process improvements where applicable
  • Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

    What we'll do for you:


    • Empower you to find your own solutions to challenges faced by our clients - some of the world's leading companies
    • Give you the freedom to explore, experiment, and implement out-of-the-box ideas
    • Provide excellent benefits for you and your family, including paid time off, tuition reimbursement, 401(k) with employer match, medical insurance, and more.

      These technical skills, experience, and qualifications will provide a successful foundation for this position:


      • Bachelor's degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment.
      • 1 year of experience working in a customer service or administrative capacity
      • Energetic self-starter who thrives in a fast-paced, team oriented environment
      • The ability to multitask with a strong attention to detail and accuracy a must
      • Demonstrated ability to manage multiple projects simultaneously
      • Strong prioritization and time management skills as well as problem solving skills
      • Ability to work independently with a minimum amount of oversight
      • Strong computer skills with the ability to integrate information from multiple sources quickly and accurately
      • Excellent verbal and written communication skills

        Why join us?

        At CSC--, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

        CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.



        • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.
        • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
        • Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
        • CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.


          About us

          CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500--, more than half of the Best Global Brands (Interbrand--), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.

          Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

          INDC

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Keywords: CSC, Austin , Customer Service Representative, Sales , Austin, Texas

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