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Community Lead, Sales

Company: WeWork
Location: Austin
Posted on: December 8, 2018

Job Description:

Key ResponsibilitiesSales:Tour and sell space to new members by articulating WeWork's value proposition and missionIdentify the needs of prospective and existing members and recommend tailored solutions responsive to their needsResearch prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressedRefer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targetsDevelop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community ManagerConnect with local organizations and attend networking events to promote WeWork's community and identify potential membersTrain Community Associates and other Community Leads at your location to give effective tours and sales pitches for those occasions when you are unavailable to tourPrepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales callsOperations:Support the resolution of Zendesk tickets and maintenance projects to ensure the highest level of member experienceSupport the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when requiredSupport the preparation of move-in and move-out schedules to minimize member issuesSupport the Community Manager in making strategic decisions regarding the operational and financial performance of the locationSupport the development and management of team members, including Community Associates and Community Service AssociatesHospitality:Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goalsIdentify and execute opportunities to connect members with each otherSupport the planning and supervision of educational, professional and personal development events based on members' needs and requestsEnsure a gracious --arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building securityRecommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and trainingExperience & RequirementsBachelor's Degree or equivalent2+ years sales experience (ideally in addition to prior --events and/or operations experience hospitality or retail with customer service focus)Fluent local language and understanding of local culture requiredFinancial literacy and business operations experience a plusExperience managing individual contributors a plusExcellent interpersonal and networking skillsStrong verbal and written communication skillsStrong organization skills with the ability to multitask projects through from start to finishPassion and understanding for entrepreneurial communitiesCritical Competencies for SuccessDo'er:You do what you love!Credibility is earned at WeWork through execution and getting things done. You get into the details and deliver results under highest expectations on time and quality.Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.Pragmatism and outcomes orientation are valued and lead to wins.You thrive in a fast-paced environment.Solution-centric:You have the flexibility to think outside the box.You have the ability to foresee and identify needs of the team.You take an innovator and creator's approach to any issues that may arise.Collaborator:There is no room for "I" at WeWork. Every role and individual is in the organization to serve We.Builds trust across the organization by being a good listener and inclusively soliciting input. You are open to new and innovative solutions.You must present well and communicate clearly and effectively to upper management and internal departments.You're willing to adjust course when appropriate new ideas or objections are raised.You love working with people

Keywords: WeWork, Austin , Community Lead, Sales, Sales , Austin, Texas

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