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Call Center Service Agent (CC 19)

Company: Amplify Credit Union
Location: Austin
Posted on: June 14, 2018

Job Description:

Job Title Call Center Service Agent (CC 19) Job Type Full Time Category Call Center Location Pond Springs - Austin, TX 78729 US (Primary) Schedule/s Monday through Friday 8am -6pm; rotating Saturdays 9am-2pm Job Description THE ROLE Responsible for retaining existing members and acquiring new members through account servicing, developing personalized banking relationships and offering superior member service and products. This position is a combination of service delivery, needs fulfillment and effective communications. This position is responsible for providing a superior banking experience for members of Amplify through remote delivery channels that personify our brand and create memorable, long-lasting relationships. Key Accountabilities for this position include the following: Accurately fulfilling members' requests Providing exceptional service to our members Meeting or exceeding sales and referral goals Cross selling additional products and services THE RESPONSIBILITIES

  • Assists members with account inquires and transactions via phone, email, internet chat, and fax
  • Identifies and evaluates the needs of potential members and refers appropriate financial products and services through member contact
  • Conducts follow-up contact to ensure member satisfaction and create additional opportunities to educate members about credit union products and services
  • Generates leads and connects members with Deposit Agents or Consumer Loan Specialists to establish new accounts or loans
  • Educates members on and promotes the use of multiple delivery channels for member convenience
  • Completes research and resolves issues with all account types as requested by members
  • Addresses member concerns tactfully and effectively, identifying ways to resolve difficult situations
  • Performs a variety of duties including opening new account types, stop payment documentation and entry to the system, completing all types of account maintenance including direct deposit, check orders, ordering ATM/debit cards, accepting phone payments, performing account inquiries, completing research and preparing forgery and/or dispute documentation
  • Corresponds with members via phone, sending documents by email, fax or mail with the purpose of simplifying the banking process for the members Location This position is located in north Austin near Highway 183 (Research Blvd) and Anderson Mill Road. View this location on a map here. Starting Pay Starting pay for this position is generally between $12.50 and $15.50 per hour, depending on experience. This position is eligible for a quarterly incentive plan. Benefits Amplify offers employees many benefits, including: medical/dental/vision insurance, flexible spending accounts for medical and dependent care, company-provided life and disability insurance, 401(k) plan with matching contributions, fully funded pension plan, profit sharing, paid time off, paid time off to volunteer in the community, paid holidays, discounted gym membership, tuition reimbursement, and a friendly, open work environment. To learn more about our benefits, click on the Benefits link in our career site. Team Member Testimonials Click here to read about some of your potential coworkers and why they enjoy working at Amplify. Job Requirements THE QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). Prior financial industry and/or call center experience required. This position requires an outgoing, sales-oriented personality. Certificates, Licenses, Registrations Must be bondable Software & Equipment Requirements To perform this job successfully, an individual should have knowledge of and be proficient in the use of a personal computer, Microsoft Office products,10-key calculator and telephone queue system. Prior experience with FSP is a plus. Other Qualifications Must be able to work a flexible work schedule including weekends and have or quickly develop working knowledge of credit union's products and services, policies, Standard Operating Procedures and state and federal NCUA regulations. This position requires: an outgoing, sales-oriented personality; knowledge of the fundamentals of banking; knowledge of financial services delivery; ability to analyze statistical and financial data; ability to interpret and explain instructions and procedures; and excellent communication and interpersonal skills. Equal Employment Opportunity AMPLIFY is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

    Keywords: Amplify Credit Union, Austin, Call Center Service Agent (CC 19), Sales, Austin, Texas

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