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Insurance Customer Service Representative

Company: AUI, Inc.
Location: Dripping Springs
Posted on: June 14, 2018

Job Description:

Here at AUI, Inc., we are a leading family owned MGA/Surplus Lines Agent in our industry in the metro area. We have a 4.1 rating on Glassdoor from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, AUI is a great place to grow your career. You'll be glad you applied to AUI.Responsibilities

  • Respond to customer Agents inquiries and requests via telephone and email.
  • Process endorsements, audits and policies for all companies that AUI represents
  • Document all inquires, requests, resolutions, and follow-up tasks within AUI's document management system and other related files.
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer and/or company inquiries and requests
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls or emails
  • Coordinate procedures with all our CSR team and with AUI Underwriters. Qualifications
    • High school diploma or general education degree required
    • 1 year of customer service experience in insurance
    • Proficient in Microsoft Office
    • Excellent interpersonal and communication skills
    • Comfortable working in a high volume role
    • Demonstrated ability to prioritize tasks and manage time efficiently
    • Basic computer skills in various software and web-based applications

      Keywords: AUI, Inc., Austin, Insurance Customer Service Representative, Sales, Dripping Springs, Texas

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