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Front Desk Agent

Company: Doubletree Hotel Austin
Location: Austin
Posted on: January 13, 2018

Job Description:

Req #: 8409BR
Why Us:
We appreciate your interest in The DoubleTree Austin! The DoubleTree has been part of the Austin hospitality scene for over 30 years and we have completed a multi-million dollar renovation which has once again made our property identifiable as one of the premier contemporary hotels in the city. At the DoubleTree we understand that people are our most important resource and we look forward to reviewing your application for employment at our property.
Job Title:
Front Desk Agent
Location Name:
Doubletree Austin
EEO Statement:
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Posting Overview:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.
Interpersonal Savvy
Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.
Must have vision ability to read written communiques and monochrome computer screen.
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Abilities 90' of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Education/Formal Training
High School diploma or equivalent
None required
Material/Equipment Used
Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95'
Position Type:
Full Time - Regular

[see job description]

Keywords: Doubletree Hotel Austin, Austin, Front Desk Agent, Sales, Austin, Texas

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