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Technical Support Manager for Pre & Post Sales- Austin, Texas

Company: Bulls Eye Recruiting
Location: Austin
Posted on: January 12, 2018

Job Description:

Bulls Eye Recruiting is looking for an individual to provide advanced technical support to both internal and external customers on for our client. The successful candidate will be hands on and detail oriented as well as able to manage multiple projects with little or no supervision. This position fills a key role with our client with plenty of room to grow as the business does, so if youve got the appropriate skills, team spirit and the desire to make this position your own, lets work together!

RESPONSIBILITIES AND DUTIES:

* Pre and post-sales support, interfacing directly with customers at all stages of the integration process from support request to development, communication and execution of technical solution.
* Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting.
* Work directly with other technical support at our client such as, QA, R&D and operations teams to implement new products and define procedures and controls.
* Help test beta hardware and software products.
* Some travel required.

QUALIFICATIONS AND SKILLS

* Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic.

* A strong, demonstrable understanding of the hardware, software/services and certifications involved in bringing cashless solutions to North and South America.
* Bilingual (Spanish and English) preferred but not required.
* Must be team oriented with strong interpersonal skills. Be ready and confident to challenge and be challenged in a positive way, support and motivate your team members, listen as well as be heard and contribute to a satisfying and successful working environment.
* Candidates with an engineering degree and of 3-5 years of experience in technical support will be given preference
* Experience with Windows and Linux, and embedded experience a plus

Keywords: Bulls Eye Recruiting, Austin, Technical Support Manager for Pre & Post Sales- Austin, Texas, Sales, Austin, Texas

Click here to apply!

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