Senior Sales Performance Analyst

Company: LegalZoom
Location: Austin
Posted on: April 3, 2026

Job Description:

Description About LegalZoom LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you. This hybrid position will work remotely as well as onsite in our Austin, TX office. Overview The Sales Performance Analyst III is a critical member of the Revenue Operations team who delivers fast, actionable performance insights that help drive predictable revenue, consistent team performance, frontline effectiveness, and operational excellence in a high volume contact center environment. This role leverages advanced analytics, data modeling, and reporting tools to diagnose funnel and motion-based performance, forecast revenue, and optimize sales agent effectiveness. The ideal candidate is highly analytical, detail-oriented, and thrives in a fast-paced environment where rapid insight generation and data-driven decision-making are essential. You will Analyze call center and sales performance data to identify trends, business drivers, root causes, and opportunities for improvement across the sales funnel and customer journey. Build and maintain advanced Excel or Google Sheets models for pacing, revenue forecasting, cohort analysis, and motion based revenue modeling tailored to high velocity sales environments. Conduct funnel and campaign diagnostics to optimize conversion rates and enhance sales effectiveness. Build and deliver standardized and ad hoc reports, dashboards, and scorecards using Excel, Thoughtspot, Hex, Salesforce (SFDC), and other BI tools. Perform agent behavioral analytics and CRM workflow analysis to inform coaching, training opportunities, and process improvements. Leverage contact center platform reporting (e.g., Amazon Connect) to monitor capacity, contact rates, handle time patterns, and operational impacts on revenue. Apply intermediate to advanced SQL for performance investigations and insights, cohort, and site validate, and support rapid insight generation for daily and weekly business cycles. Quantify the revenue impact of bottlenecks, funnel drop offs, campaign behavior, and agent skill gaps and provide clear recommendations to sales leadership. Collaborate cross-functionally with Sales, Customer Experience, Finance, Enablement, and Technology teams to align analytics with business objectives and priorities. Support the design and implementation of scoreboards, performance metrics, and standardized analytics for high-volume sales environments used for coaching and daily performance management. Deliver rapid, high-quality insights for business reviews, forecast updates, and performance deep dives. You have 5 years of experience in sales performance analytics, sales operations, revenue operations, or a related field, with a proven track record of supporting high-growth or high-volume sales environments. Advanced proficiency in Excel or Google Sheets for data modeling, forecasting, and scenario analysis. Intermediate to advanced SQL skills for validating trends, troubleshooting anomalies, and supporting daily or weekly performance cycles. Experience with BI/reporting tools such as Thoughtspot, Hex, and Salesforce (SFDC) for building dashboards and delivering insights. Ability to generate rapid insights for daily and weekly business cycles in a high-volume sales environment. Experience with root cause quantification techniques, cohort and motion-based revenue modeling, and data modeling based on hypotheses. Proven ability to develop and maintain scorecards, scoreboards, and standardized analytics for sales teams using automation and/or AI. Excellent analytical, communication, task management, and stakeholder management skills, with the ability to translate complex data into actionable recommendations. Bachelor’s degree or equivalent experience in business, operations, finance, analytics, or a related field. LegalZoom is a remote-first company and the national range for this role is ($87,800-$140,400) . Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. Medical, Dental, Vision Insurance 401k, With Matching Contributions Paid Time Off Health Savings Account (HSA) Flexible Spending Account (FSA) Short-Term/Long-Term Disability Insurance Plus other wellness benefits to include: Fertility Mental Health One Medical Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

Keywords: LegalZoom, Austin , Senior Sales Performance Analyst, Sales , Austin, Texas