Customer Service Representative for Dry Cleaners

Company: Lavaseco Universal LLC
Location: San Antonio
Posted on: May 7, 2025

Job Description:

IntroductionCustomer Service Representative for Dry CleanersLavaseco Universal, LLC dba Dutch Boy Cleaners / Five Star Cleaners is looking for Customer Service Representatives, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry-cleaning experience. In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile. Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community. If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family. - We have openings in Northeast, Northwest San Antonio and the Cibolo area. We also have openings in New Braunfels.Customer Service Representative for Dry Cleaners Job Responsibilities- Greet customers warmly and ascertain their needs for dry cleaning and laundry services.- Explain the range of services provided, including cleaning, pressing, and any special treatments available.- Check in items, tag garments with customer identification, and prepare orders for processing.- Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.- Answer customer inquiries, resolve complaints, and provide guidance on garment care.- Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.- Update customer records with order details and preferences in the company's database.- Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer's satisfaction.- Conduct quality checks on cleaned garments before returning them to customers.- Manage pick-up and delivery schedules for customers who request these services.- Maintain a clean and organized work area, including the counter and customer-facing areas.- Provide information on promotions, discounts, or loyalty programs to encourage repeat business.- Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.- Assist in inventory management of cleaning supplies and consumables.- Handle and resolve any issues concerning lost or damaged items according to company policies.Customer Service Representative for Dry Cleaners Job Requirements- High school diploma or equivalent education.- Proven customer service experience or a strong willingness to learn.- Excellent communication skills, both verbal and written.- Ability to operate computer systems and software necessary for transactions.- Basic math skills for handling cash and giving change.- Knowledge of dry-cleaning services and garment care preferred but not required.- Flexibility to work in shifts, including weekends.- Strong attention to detail and organizational skills.- Ability to stand for extended periods and perform physical tasks such as lifting and moving garments.- Professional appearance and adherence to a dress code.- Ability to work in a fast-paced environment and maintain calm under pressure.- Willingness to adhere to all health and safety guidelines specific to the dry-cleaning industry.- Capability to handle customer complaints and provide effective solutions.- A commitment to delivering high-quality customer service and maintaining customer confidentiality.Compensation details: 14 Hourly WagePI0d68b16c8c32-37820-29913268

Keywords: Lavaseco Universal LLC, Austin , Customer Service Representative for Dry Cleaners, Sales , San Antonio, Texas