Part Time Support Services Representative
Company: Hendrick Automotive Group
Location: Austin
Posted on: May 2, 2024
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Job Description:
BMW of South AustinLocation: 5501 S. Ensures friendly and
receptive environment for guests and provides administrative
functions of the sales department through accurate recording of
customer traffic and production of reports with critical sales
process metrics.
Performs opening and closing Guest Services procedures.
Answers incoming phone calls in a courteous, prompt, and
professional manager.
Directs phone calls to the appropriate person
Manages the desk log, phone up log, loaner agreement log, dealer
plate log, and gas card log.
Communicates effectively with Guest Services Manager and
Greeters.
Reconciles/updates data entry with dealership software.
Daily Update (1, 5, Close), Performance Metric (core Guests
Services reports).
Walks around the showroom hourly to offer refreshments to
guests.
Provides a warm, positive and happy environment for Guests, their
children and fellow teammates.
Helps maintain a clean and comfortable environment (monitor
facility)
Provides new hire Customer Management training when requested
Participates in required training
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
Reasonable accommodations may be made to enable individuals with
medical conditions to perform the essential functions.
o Bachelor Degree
Field of Study/Work Experience:
o Automotive
Desired Work Experience:
--- Previous customer service experience desired. Computer
Skills:
Intermediate skills in Microsoft Office Products. Ability to learn
Dealership Management System and web based applications utilized in
operations.
Scheduled shifts may include evening hours, weekends, and
holidays.
Duties are performed primarily in the showroom or outdoor sales
lot. Heavy phone work. Work includes frequent clerical and
administrative responsibilities and interaction with customers and
employees. Verbal and Writing Ability:
Diversity is strength, and when we trust and respect one another we
can work as a team to achieve at a high level.
Every day we recommit ourselves to the customer experience, and we
are empowered to exceed the expectations of our customers.
Taking ownership of our actions and our decisions allows us to grow
as individuals, and support each other as a team.
Minorities, women, veterans, and individuals with disabilities are
encouraged to apply.
Keywords: Hendrick Automotive Group, Austin , Part Time Support Services Representative, Sales , Austin, Texas
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