Sales/Customer Insights Analyst

Company: Canva
Location: Austin
Posted on: April 20, 2024

Job Description:

Company Description

Job Description

Join the team redefining how the world experiences design.

Hello, hey, g'day, mabuhay, kia ora, ------, hallo, v--tejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.

What you'd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Building and maintaining data models in our data warehouse and keeping them up-to-date and of high quality in a hyper-growth environment
• Building out scalable self-serve reporting and insights for our Sales Teams and providing support on ad hoc requests and deep dive analysis as needed
• Contributing to projects, collaborating with other analysts and data scientists, as well with cross-functional stakeholders (primarily sales and customer success)
• Using our giant databases to answer the sort of questions that sound really simple but turn out to be challenging (and fun!)
• Helping us extend data literacy and curiosity throughout the sales organization You're probably a match if
  • You have at least 2 years of relevant data experience in Product, Sales, or Marketing analytics, ideally within a Product Led Growth or Enterprise SaaS environment, resulting in experience with tools such as Salesforce and Outreach
  • You have strong competency with SQL and Excel/Sheets (vlookups, index/match etc); data wrangling and analyzing data using Python or R is a plus!
  • You have strong data visualization skills (Looker and Mode are preferred)
  • You can demonstrate skills in using data analysis and commercial insights to solve real business problems
  • You are a strong communicator, verbally and written, with the ability to break down complex topics into simple solutions and ideas
  • You have a solutions-focused approach and are able to proactively identify areas of opportunity and drive projects to completion, including technical delivery as well as excellent stakeholder management
  • You have experience working with very large, subscription-based data sets with collaborative products
  • You have experience building and deriving insights from data models relating to organizations, teams, and user interactions/product behavior
  • You have experience working with Product data sets and event level data (e.g. via Amplitude)
  • You have worked with teams across Sales, SalesOps, Customer Success, Support, and Finance to drive success What's in it for you?
    
    Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
    
    Here's a taste of what's on offer:
    • Equity packages - we want our success to be yours too
    • Health benefits plans to support you and your wellbeing
    • 401(k) retirement plan with company contribution
    • Inclusive parental leave policy that supports all parents & carers
    • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
    • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
      Check out lifeatcanva.com for more info.
      
      Other stuff to know
      
      We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
      
      We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
      
      Please note that interviews are conducted virtually.

Keywords: Canva, Austin , Sales/Customer Insights Analyst, Sales , Austin, Texas