Call Center Sales Retention Rep - $18 per Hour Plus Commission & Incentives
Company: SPECTRUM
Location: Austin
Posted on: April 16, 2024
|
|
Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$25.00/hour or $52,018 annually. Top performers can earn $70,800,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply). -JOB SUMMARYThe Residential
Retention Representative maximizes opportunities to retain existing
customers from disconnecting while retaining and upselling core
products i.e. video, data and phone. Execute retention strategy
that strikes balance between saving customers and retaining
revenue.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently
support all efforts to simplify and enhance the customer
experience.Establish and maintain a high level of customer
satisfaction, professionalism, and courtesy in all retention
transactions.Consistently meet or exceed weekly and monthly
retention activity goals by utilizing sound telephone based
customer save techniques.Respond to inbound retention calls
promptly and efficiently as outlined by the required call handling
metrics to include productive time, schedule adherence, handle
time, after call work, etc.Answer questions pertaining to billing
inquiries, pricing and packaging of products and service, and
service complaints.Ability to learn and master order processing
within the billing system regarding all aspects of retained
accounts, new sales order entry, account lookup, and other tools
and functions as they relate to the retention function.Have a full
understanding of and consistently demonstrate proficiency at
explaining all products and services to existing customers in an
effort to re-sell and retain.Acquire and demonstrate thorough
knowledge of competitors' pricing, packaging, and products in an
effort to discuss side by side comparisons of Charter's and
competitors' products and services.Perform other duties as
requested by supervisor.REQUIRED QUALIFICATIONSRequired
Skills/Abilities and KnowledgeAbility to read, write, speak, and
understand EnglishDemonstrated working knowledge of cable
communications products and services to include video (TV), data
(internet) and voice (telephone)Ability to work variable hours; may
include weekends, holidays, and split days offRequired
EducationHigh school diploma or equivalentPREFERRED
QUALIFICATIONSPreferred Related Work Experience and Number of
YearsCall center experience in the areas of customer service and/or
phone sales, or equivalent experience - 2+WORKING CONDITIONSOffice
environment -Apply now, connect a friend to this opportunity or
sign up for job alerts! CRT110 2024-31889 2024 Here, employees
don't just have jobs, they build careers. That's why we believe in
offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.Get to Know Us Charter Communications is known in
the United States by our Spectrum brands, including: Spectrum
Internet -, TV, Mobile and Voice, Spectrum Networks, Spectrum
Enterprise and Spectrum Reach. When you join us, you're joining a
strong community of more than 100,000 individuals working together
to serve more than 32 million customers in 41 states and keep them
connected to what matters most. Watch this video to learn more.Who
You Are Matters Here We're committed to growing a workforce that
reflects our communities, and providing equal opportunities for
employment and advancement. EOE, including disability/vets. Learn
about our inclusive culture.
Keywords: SPECTRUM, Austin , Call Center Sales Retention Rep - $18 per Hour Plus Commission & Incentives, Sales , Austin, Texas
Click
here to apply!
|