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Spanish fluent Crisis Detection Agent (Hybrid/Austin)

Company: Vaco Technology
Location: Austin
Posted on: March 30, 2024

Job Description:

Seeking discerning individuals plugged into internet technologies and developing news stories. You will be working on the leading edge of fast-developing incidents including most man-made and natural disasters. This is a vendor role with Vaco, for our client, a Fortune 100 company.Candidates can expect a fast-paced, energetic environment working on a team that delivers high-impact awareness of world events. Successful candidates will be able to review a variety of online sources and internal information to accurately escalate issues of concern to our client. Strong communication skills and ease of working with multiple tools with fast-evolving technology are essential for this position. Responsibilities: --- Understand and perform to expectation all new tasks, workflows and processes, including updates to existing work, as they are rolled out by the Shift & Team Leads --- Support the Austin Detection team workflows in regards to crisis detection --- Readily suggest process improvement to current workflows to drive efficiencies, improve the quality of team's work and expand responsibilities --- Participate in, and, as necessary, lead communication between stakeholders and supporting teams --- Research valuable help and information to those who could be affected by a natural or man-made disaster Minimum Qualifications --- BA/BS degree. The ideal candidate will have majored in political science, journalism, digital media, international studies, or a related field, or have a technical degree. --- Strong interpersonal and communication skills (written and verbal), with a proven ability to work successfully with cross-functional teams with senior stakeholder and executive visibility. --- Calm under pressure, with an ability to function well in urgent, developing situations. --- Comfortable juggling multiple projects at once. Preferred Qualifications: --- Familiarity with client's products, its brand, infrastructure, and types of online abuse --- Strong technical competency, with ability to locate authoritative help and information resources --- Strong interest in news media and current events --- High degree of initiative and deadline-driven productivity. --- Customer service/client experience preferred. --- Proficiency in a foreign language is a plus.

Keywords: Vaco Technology, Austin , Spanish fluent Crisis Detection Agent (Hybrid/Austin), Sales , Austin, Texas

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