Airport Curbside Concierge Check-in Agent
Company: SP Plus
Location: Austin
Posted on: May 28, 2023
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Job Description:
Full Time & Part Time Positions AvailableOpportunities
availableCheck-In Agent - SkycapNo experience required; we will
train you - Paid Training.Annual Evaluations/Performance-Based Wage
IncreasesEarned tips in addition to your regular salaryTip
potential $400 per weekOvertime availableAdvancement
OpportunitiesCompany provided Benefits:Health, Dental and Vision
Insurance available. (No flight benefits are included)Work at a
busy Airport curbside location assisting guests by checking their
luggage and issuing boarding passes.This is a physically demanding
job, requires on-the-job security training and the ability to
receive all applicable airport badges.A Curbside Concierge -
Airline Check-in Agent's responsibilities include handling and
securing luggage according to the Transportation Security
Administrations' (TSA) standards. Other responsibilities include
issuing boarding passes and tagging bags for airline passengers on
departing flights. The Curbside Concierge will also provide general
information to passengers about locations/directions and flight
information; The Curbside Concierge is expected to provide a high
level of customer service to the passengers of the airlines and
clients that Bags, Inc. services. The Curbside Concierge is
familiar with the Safety, Security & Dangerous Goods as well as
HAZMAT procedures, through annual training provided by Bags, Inc.
and the air carriers' partners. They are required to maintain a
positive and friendly attitude in a fast paced, high volume active
guest service environmentImmediately and warmly greet Guests as
they approach the desk.Assist guest with check-in of luggage to
appropriate airlines. Verify the guest flight itinerary andnumber
of bags being checked.Input guest information for those who have
not previously enrolled in the process.Process the check in of the
guests' bags to include charging guests credit card for bags as per
airline requirements.Weigh guests' bags to verify appropriate
weight of bags and charge for overweight bags.Appropriately tag
guest luggage with destination tags.Provide Boarding Pass, Luggage
Claim tickets and receipt (if applicable) to guests before they
leave desk.Immediately upon accepting luggage and completion of
processing guest, secure luggage.Must possess excellent verbal and
written communication skills.Maintain a positive, friendly and
professional manner at all timesOrganize and stock the Concierge
desk.Uphold clients guest service guidelines and values.Need to be
able to manage payments (credit card) received from guestsAnswer
telephones and guest questions.The ability to manage simple
addition.Required QualificationsAbility to work in the early
morning rotationAt least 6 months experience in a face-to-face
guest service position preferredData Entry and/or
computerexperience preferredAbility to communicate clearly
withguestsand clientsAbility to work in outside weather
conditionsrequiredKnowledge of the airline or travel industry
preferredMust be eligible to work in the United States.Must
successfully pass the pre-employment criminal background
screening.Must pass pre-employment Drug Testing process.Physical
Requirements / Work EnvironmentFollow company appearance
guidelinesAbility to liftup to 70 lbs.Must be able to push luggage
cages both empty (approximately 100 lbs) and full.Weather: Outdoors
100% of the time including all temperatures and types of weather
(rain / humid / allergy related issues / etc).Noise: Continued
vehicle noise including vehicle horns, multiple conversations and
large group noise.Standing: 100%. Must be able to stand for up to
eight (8) hours at a time.Will consistently and regularly (up to
100%) be required to lift, carrying, reach, push, and pull up to 75
lbs.Will occasionally (11-33%) be required to bend, squat, and
kneel.Walking: 50%Appearance GuidelinesEmployees are expected at
all times to present a professional business-like image, even when
working behind the scenes. It is the policy of the Company that
each employee's dress, grooming, and personal hygiene should be
appropriate to the work situation and be consistent with the
Company's business standards.With the exception of a fully-grown
mustache, beard, or goatee all men must be clean shaven.No visible
tattoos or body piercings are allowed. Any tattoos must be covered
by your uniform or other means agreed upon by management.Clean &
well-maintained approved uniforms must be worn on shiftAdditional
requirements as specified by managementWhile performing the duties
of this job, the employee is regularly required to use hands and
fingers and to communicate with customers and fellow employees. The
employee is frequently required to sit; reach with hands and arms;
stand; walk. The employee is also frequently required to climb,
balance, stoop, kneel, and crouch. In addition, the employee is
required to of twist, turn, stretch, and bend on a frequent basis.
The employee must be able to lift and move up to 75 pounds
regularly. The employee must be able to move in a relatively quick
manner. Specific vision abilities required by this job include
Close vision, Peripheral vision and Ability to adjust
focus.________________________________________SP+ is an equal
opportunity employer committed in policy and practice to recruit,
hire, train, and promote, in all job classifications, without
regard to race, color, religion, sex, age, national origin,
citizenship status, marital status, sexual orientation, veteran
status, disability or other classes protected by federal or state
law. SP+ does not tolerate harassment of or retaliation against any
employee or applicant on the basis of these characteristics, or
because the individual exercised his or her EEO rights.
Keywords: SP Plus, Austin , Airport Curbside Concierge Check-in Agent, Sales , Austin, Texas
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