Guest Service Agent
Company: Hersha Hospitality Management
Location: Buda
Posted on: May 25, 2023
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Job Description:
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous
manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator - Front Office Manager
or Sales Manager
Position Requirements
Immediately greet guest and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish method of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if
necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if
not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and
conducting audits.
Be aware of guest satisfaction scores and work toward increasing
departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's
EarthView program.
Practice safe work habits, wear protective safety equipment and
follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when
staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Experience
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training
required.
Knowledge of PMS systems preferred.
HHM Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends
and alternate shifts.
Requires standingfor extended periods, walking, pushing, lifting up
to 25pounds, bending andreaching; stooping, kneeling, or
crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence -
Stay Nimble - Own It
HHM is proud to be an equal opportunity employer. We do not
discriminate on the basis of race, color, gender, gender identity,
sexual orientation, marital status, pregnancy, national origin,
ancestry, age, religion, disability, veteran status, genetic
information, citizenship status or any other group protected by
law.
ID: 2023-46066
UltiPro Location Description: 15295 S IH 35 Bldg 800 Buda Texas
78610 US
External Company URL: www.hershahotels.com
Keywords: Hersha Hospitality Management, Austin , Guest Service Agent, Sales , Buda, Texas
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here to apply!
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