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Front Desk Reception Agent

Company: Fairmont Austin
Location: Austin
Posted on: March 20, 2023

Job Description:

Reception Agent
First impressions are everything! Your engaging smile and personality are the essence of a great Reception Agent with Fairmont Hotels & Resorts. As a Reception Agent, you will be empowered to take care of our guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

- Paid time off
- Medical, Dental, and Vision Insurance, 401K
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer friendly and engaging service
- Greet, check-in, respond to requests and settle accounts while following service standards
- Take initiative to add a personalized experience to create a connection
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Your experience and skills include:

- Service focused personality is essential; experience is an asset
- Ability to handle multi-tasking and work well under pressure in a fast paced environment
- Must be able to focus on guest needs while remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Must be highly responsible and reliable
- Prior experience working with Opera PMS or a related system; Microsoft windows experience is a plus
- Must be able to handle cash effectively and accurately
- Fluency in English; additional languages are a plus
Your team and working environment:

A Forbes Travel Guide Four Star property, Fairmont Austin offers true luxury in downtown Austin with 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Keywords: Fairmont Austin, Austin , Front Desk Reception Agent, Sales , Austin, Texas

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