Front Desk Agent
Company: Pyramid Global Hospitality
Location: Austin
Posted on: January 27, 2023
|
|
Job Description:
At the Hyatt Place Austin Arboretum we consistently rise above
the competition. On day one, you will begin with a robust wage
package, excellent benefit plans, a matching 401K plan,
professional development, generous bonuses, travel perks and the
opportunity to grow across a portfolio of 100 hotels representing
all major brands. We are an Employer of Choice"we understand that
the care of our team members is as important as the service we
provide to our guests and the communities around us.If you have a
genuine passion for hospitality, come and join our team. You will
have an important role in the delivery of outstanding service and
memorable experiences for each guest. You will have fun, learn and
be part of a successful journey at a growing company. Find out
today what a career at the Hyatt Place Austin Arboretum with
Pyramid Hotel Group can mean for you!Come join a fun work
environment with positive winning attitudes!!Greets and registers
guests, provides prompt and courteous service, and closes out guest
accounts upon completion of stay to meet Pyramid Hotel Groups' high
standards of quality.The Front Desk Agent will:Greet customers
immediately with a friendly and sincere welcome. Use a positive and
clear speaking voice, listen to understand requests, respond with
appropriate action and provide accurate information such as outlet
hours and local attractions.Complete the registration process by
inputting and retrieving information with routine difficulty from a
computer system, confirming pertinent information including number
of guests and room rate. Promote Hotel's marketing programs. Make
appropriate selection of rooms based on guest needs. Code
electronic keys. Non-verbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Requires continual
standing and movement throughout front office area.Verify and
imprint credit cards for authorization using electronic acceptance
methods. Handle cash, make change and balance an assigned house
bank. Accept and record vouchers, travellers checks, and other
forms of payment. Convert foreign currency at current posted rates.
Perform accurate, moderately complex arithmetic functions using a
calculator. Post charges to guest rooms and house accounts using
the computer.Promptly answer the telephone using positive and clear
English communication. Input messages into the computer. Retrieve
messages and communicate the content to the guest. Retrieve mail,
small packages and facsimiles for customers as requested.Close
guest accounts at time of check out and ascertain satisfaction. In
the event of dissatisfaction, negotiate compromise, which may
include authorizing revenue allowances.Remain calm and alert,
especially during emergency and/or heavy hotel activity, and
resolve complications such as location changes or credit
issues.Field guest complaints, conducting through research to
develop the most effective solutions and negotiate results. Listen
and extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc. Take
ownership of guests challenges and follow through to ensure guest
satisfaction. Remain calm and alert especially during emergency
situations and heavy hotel activity. Plan and implement detailed
steps by using experienced judgement and discretion.Other:Regular
attendance in conformance with the standards, which may be
established byPyramid Hotel Groups from time to time, is essential
to the successful performance of this position. Employees with
irregular attendance will be subject to disciplinary action, up to
and including termination of employment.Due to the cyclical nature
of the hospitality industry, employees may be required to work
varying schedules to reflect the business needs of the hotel.Upon
employment, all employees are required to fully comply with Pyramid
Hotel Groups rules and regulations for the safe and efficient
operation of hotel facilities. Employees who violate Hotel rules
and regulations will be subject to disciplinary action, up to and
including termination of employment.SUPPORTIVE FUNCTIONS:In
addition to performance of the essential functions, this position
may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the supervisor based upon the
particular requirements of the hotel.Summon bell-staff assistance
to escort guests to their rooms as appropriate.Provide safety
deposit boxes for guest by pulling the box from the vault and
carrying it to the customer. File access slips in room
order.Operate facsimile machine to send, receive, and log incoming
transmissions. Notify guests of incoming faxes using the message
function of the computer.Use the photocopier to make copies of
items as required.File registration cards in room number
order.Retrieve registration cards from the files for each check
out.Other duties as assigned by the supervisor such as assisting
PBX operators or reservations agents.SPECIFIC JOB KNOWLEDGE, SKILL
AND ABILITYThe individual must possess the following knowledge,
skills and abilities and be able to explain and demonstrate that he
or she can perform the essential functions of the job, with or
without reasonable accommodation, using some other combination of
skills and abilities.Basic mathematical skills and considerable
skill in the use of a calculator to prepare moderately complex
mathematical calculations without error.Ability to effectively deal
with internal and external customers, some of whom will require
high levels of patience, tact and diplomacy to defuse anger,
collect accurate information and resolve conflicts.Ability to stand
and move throughout front office and continuously perform essential
job functions.Ability to read, listen and communicate effectively
in English, both verbally and in writing.Ability to access and
accurately input information using a moderately complex computer
system.Hearing and visual ability to observe and detect signs of
emergency situations.Experience with Galaxy systems is a plus but
not required.Education:High school diploma preferred.Experience:No
prior experience required. Prior hospitality experience
preferred.Licenses or certificates:No special licenses required.
Individuals are required to meet the minimum bonding
standards.Grooming:All employees must maintain a neat, clean and
well groomed appearance (specific standards
available).Other:Applicants with additional language skills
preferred.
Keywords: Pyramid Global Hospitality, Austin , Front Desk Agent, Sales , Austin, Texas
Click
here to apply!
|