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Customer Service Agent

Company: ICONMA, LLC
Location: Austin
Posted on: January 26, 2023

Job Description:

  • Receives customer requests for unscheduled or scheduled service.
  • Determines customer needs and matches appropriate Technician or Team Lead to the need.
  • Ensures work has been performed to the customers' expectations and performs follow-up with the customer, as needed.
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.


    • Must have Customer Service experience.
    • Proficient with Dispatching, scheduling, and invoicing.
    • High school diploma or equivalent required.
    • Must have strong interpersonal skills to effectively communicate with both internal and external clients.

      As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability

Keywords: ICONMA, LLC, Austin , Customer Service Agent, Sales , Austin, Texas

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