Sales Enablement, Senior Manager

Company: Servicenow
Location: Austin
Posted on: January 26, 2023

Job Description:

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For - and World's Most Admired Companies - 2022. Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionGlobal Enablement Team (GET)GET Enablement is an instrumental function in developing key skills in the field to provide exceptional experiences and value to our customers. GET equips sellers with relevant programs, training, resources, and tools to provide best-in-class digital transformation in the market. We help sellers develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively.The Enablement Business Partner (Sales EBP) plays a critical role in developing key sales skills and competencies for our sellers and field representatives. The Sales EBP is the trusted partner to sales managers and sellers. They are responsible for providing tools, resources, skills, and knowledge necessary to improve overall effectiveness, efficiency and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous regional and global enablement efforts.The role is instrumental in developing skills to speak our customer's language, articulate their unique business processes and recognize buyers/personas. The role also helps our sellers maintain relevancy at every single touchpoint in the end-to-end sales engagement lifecycle. The role is responsible for collaborating across cross-functional departments in the Americas to deliver cohesive enablement programs at the right time. The Sales EBP designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.The ideal candidate will have strong experience in advancing selling skillsets in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven record of accomplishment in leading sales enablement programs.Responsibilities

• #1 Be the trusted enablement business partner to of sales leaders and sellers in the field
• Provide sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities
• Advocate for the sellers/learners and global enablement programs
• Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)
  • Drive awareness of global and regional enablement programs
  • Drive feedback into global enablement programs
  • Run effective enablement research and discovery
  • Collaborate with the broader enablement team and subject matter experts on enablement programs, content, curriculum, deployment and metrics
  • Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs
    • Reduce the noise in the field and provide clarity to relevant enablement that drives sales priorities/strategies
    • Manage and communicate enablement portfolio including, launches, updates, and success metrics.
    • Collaborate with cross-functional teams on enablement priorities
    • Run effective enablement prioritization with stakeholders
    • Build content and facilitate deliveries as appropriate
      QualificationsCapabilities/Experience
      • 5+ years in sales enablement
      • 5+ years in sales or supporting sales roles
      • Ability to build trusting relationships with stakeholders
      • Manage stakeholder partnerships
        • Demonstrate leadership and collaborate across all levels of the organization
        • Excellent communicator:
          • Active and empathetic listener
          • Courageous, transparent and articulate communicator
            • Comprehends and articulates sales methodologies and operating models
              • Read and interpret sales performance reports for strengths and gaps
              • Architect/Construct outcome-based enablement programs
              • Ability to facilitate enablement sessions
              • Ability to remain agile in changing and fast-paced environment
              • High energy with positive energy and a growth mindset
                • Bachelor's Degree or equivalent experienceAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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