Customer Service Representative - Austin
Company: ABC Home & Commercial Services
Location: Austin
Posted on: January 24, 2023
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Job Description:
Description: $17 to $22 an hour based on experience This is not
a remote position, but you may have the opportunity to work from
home a percentage of the time after 90 days of training
(Hybrid).WHO WE AREABC Home & Commercial is a family owned and
operated business, providing a fun, stable, and challenging
environment to grow, learn, and serve in our community. We're
pleased to have a diverse group of employees and believe strongly
in a work/life balance while building long-term, trusting
relationships with our customers and employees. At ABC you'll
quickly learn what it's like to become part of a team that believes
in fulfilling commitments, serving others, supporting families, and
building our community.To learn more about ABC and to view a full
list of our services, visit HOW YOU CAN HELP USAs ABC's Customer
Service Representative, you will utilize an in-depth knowledge of
ABC's services and programs to effectively communicate, schedule,
and assist all customers, technicians, and service managers with
premier customer service.WHAT YOU'LL DOAnswer incoming calls for
specific department(s) such as Home Improvement, Pest, Lawn &
Mechanical.Provide timely and accurate information to incoming
customer requests.Schedule service appointments.Resolve or diffuse
customer issues and provide timely feedback to supervisors
regarding service failures or customer concerns or customer
concerns.Resolve service problems by clarifying the customer's
complaint; determine the cause of the problem; select and explain
the best solution to solve the problem, expediting corrections or
adjustments; follow up to ensure resolution.Maintain customer
records by immediately updating account information.Work in
partnership with other employees to meet and exceed customer
expectations.Maintain a positive attitude at all times with
customers, fellow employees and supervisors.Requirements:WHAT WE
LOOK FORPrevious customer service experience required.Previous
scheduling and/or call center experience preferred.Ability to be
confident and decisive and yet demonstrate effective judgment in a
wide variety and constantly changing set of scenarios.Ability to
organize and prioritize multiple tasks in a fast paced
environment.Ability to communicate well, using excellent
interpersonal and communication skills.Must be able to adapt
quickly in an ever-changing, fast paced environment.High
proficiency with emailing, instant messaging and use of various
electronic devices and applications for effective
communication/information sharing.Excellent written communication
skills, including spelling and punctuation.Bilingual a
plus.Excellent team player.Must be able to type at least 30 wpm,
proficient in 10-key, and be able to use phone systems.Ability to
sit for long periods of time.WHAT WE OFFERHealth, Dental, Vision &
Life Insurance401(k) with company matchingPaid vacation and sick
leave (PTO)Profit sharing bonusesLead Now Program for all employees
to increase earnings and payCompany clubs & committees, and company
outingsPaid trainings and development opportunitiesTuition
reimbursementEducational scholarships for employees and family
membersWellness program, including gym membershipPotential to work
from home a percentage of the time after 90 days of training. ABC
is an Equal Opportunity Employer. Please note that if an offer is
extended ABC participates in the E-verify (I9) program & conducts a
thorough Background check and pre-employment drug screening. For
CSR positions a WPM test will also be conducted.
Keywords: ABC Home & Commercial Services, Austin , Customer Service Representative - Austin, Sales , Austin, Texas
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