Customer Service Representative - Austin

Company: ABC Home & Commercial Services
Location: Austin
Posted on: January 24, 2023

Job Description:

Description: $17 to $22 an hour based on experience This is not a remote position, but you may have the opportunity to work from home a percentage of the time after 90 days of training (Hybrid).WHO WE AREABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.To learn more about ABC and to view a full list of our services, visit HOW YOU CAN HELP USAs ABC's Customer Service Representative, you will utilize an in-depth knowledge of ABC's services and programs to effectively communicate, schedule, and assist all customers, technicians, and service managers with premier customer service.WHAT YOU'LL DOAnswer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.Provide timely and accurate information to incoming customer requests.Schedule service appointments.Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.Maintain customer records by immediately updating account information.Work in partnership with other employees to meet and exceed customer expectations.Maintain a positive attitude at all times with customers, fellow employees and supervisors.Requirements:WHAT WE LOOK FORPrevious customer service experience required.Previous scheduling and/or call center experience preferred.Ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly changing set of scenarios.Ability to organize and prioritize multiple tasks in a fast paced environment.Ability to communicate well, using excellent interpersonal and communication skills.Must be able to adapt quickly in an ever-changing, fast paced environment.High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.Excellent written communication skills, including spelling and punctuation.Bilingual a plus.Excellent team player.Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.Ability to sit for long periods of time.WHAT WE OFFERHealth, Dental, Vision & Life Insurance401(k) with company matchingPaid vacation and sick leave (PTO)Profit sharing bonusesLead Now Program for all employees to increase earnings and payCompany clubs & committees, and company outingsPaid trainings and development opportunitiesTuition reimbursementEducational scholarships for employees and family membersWellness program, including gym membershipPotential to work from home a percentage of the time after 90 days of training. ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.

Keywords: ABC Home & Commercial Services, Austin , Customer Service Representative - Austin, Sales , Austin, Texas