Customer Service Representative (Bilingual Spanish)

Company: Ascension
Location: Austin
Posted on: November 26, 2022

Job Description:

This is an on site, patient facing, customer service position M-F 8a-5p

AMG Physical Medicine and Rehabilitation: Resident continuity clinic, Ambulatory Musculoskeletal clinic, EMG procedures, Spinal Cord, Amputee clinics - Work closely with DSMC.

Duties: check in/out, take payments, chart checks for authorizations and insurance benefit verifications, schedule referrals from providers, take phone calls

Experience: Spanish bilingual ideal, 1 year clinic, outpatient, medical knowledge, knowledge of authorizations and verifications

Perform a variety of customer service functions.

* Handle customer service inquiries and problems.
* Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
* Use systems for tracking, information gathering, or troubleshooting.
* Respond to inquiries and may refer customers to secondary sources.
* Maintain records as appropriate.

Education:

* High school diploma or GED required.

Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. We strive to expand access to high-quality, low-cost, person-centered care and services for all. We operate more than 100 clinical locations in central Texas, including two teaching hospitals, Dell Medical School at The University of Texas and Dell Children's Medical Center, where candidates can find both career and clinical education opportunities. If you are looking for a rewarding career in healthcare, explore a career with us today.

Job Type: Full-time

Pay: $14.00 - $21.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift

Education:
* High school or equivalent (Preferred)

Experience:
* Customer service/Healthcare: 1 year (Preferred)

Language:
* Bilingual/Spanish (Required)

Work Location: One location%58047475%

Keywords: Ascension, Austin , Customer Service Representative (Bilingual Spanish), Sales , Austin, Texas