Supervisor, Outside Sales (Bilingual Spanish)
Posted on: November 26, 2022
" Average target compensation of $100K + uncapped incentives"
Supervise the daily operations of a geographically assigned sales
team that sells to our residential customers offering best-in-class
services and supporting goals of soliciting new prospective
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support
all efforts to simplify and enhance the customer experience.
Responsible for meeting and exceeding budgeted headcount and sales
A charismatic and enthusiastic leader with skill and experience in
creating excitement and energy, building and leading teams, and
developing skills in others.
Strong project management skills and the ability to prioritize
multiple tasks and initiatives in a fast-paced environment.
Recruit, interview, hire, and train Residential Connectivity Sales
Set clear expectations and hold employees accountable when
expectations are not met in a consistent and fair manner.
Possess the knowledge and expertise to lead, guide, and develop
Residential Connectivity Sales Specialists in their role.
Identify knowledge and training gaps within the Residential
Connectivity Sales Specialist team and develop plans to address
Be familiar with reporting and analytics necessary to drive and
support business decisions.
Collaborate with other departments and support teams to achieve
goals and objectives.
Work allocated will consist of approximately 60% fieldwork and 40%
Coach to and follow Charter's Sales Process.
Communicate territory assignments to Residential Connectivity Sales
Monitor the payroll process and ensure timely and accurate approval
of all commission payments.
Handle employee relation issues, including performance appraisals,
coaching, and training.
Completes administrative tasks related to all sales activities and
ensures their team does the same.
Has a detailed understanding of Charters product offerings and
value proposition in the markets they sell in.
Maintains current, in-depth knowledge of the marketplace, including
competition, and ensures relationships with customers, business
partners, and co-workers are positive and professional.
Prepares reports as needed.
Perform other duties as requested by leadership.
Required Skills/Abilities and Knowledge Ability to read, write,
speak and understand the English Language.
Excellent communication, interpersonal and organizational
Possess strong technical and computer skills
Ability to travel (including during inclement weather) to and from
assigned territories and company facilities using a reliable
Ability to work outside for extended periods in any season and/or
during inclement weather
Familiarity with computer operating systems, a myriad of consumer
and commercial communications devices (e.g., PDAs, smartphones,
routers, modems, converters, and wireless devices), and computer
Must be able to work non-traditional work hours such as evenings
Valid driver's license, satisfactory driving record within Company
required standards, and auto insurance
Ability to complete documentation accurately.
Bachelor's degree in business or marketing, or equivalent work
Required Related Work Experience and Number of Years
2+ years of Outside Sales or related work experience.
Preferred Skills/Abilities and Knowledge
Knowledge of Direct Sales practices
Experience with consumer education of products and services
Knowledge of cable or telecommunications services
Bilingual Spanish Preferred
Preferred Related Work Experience and Number of Years
Sales Supervisory experience preferred - 0.5+
Field and Office environment
Outside field environment with exposure to inclement weather
Travel as required
SDT465 325796 325796BR
Keywords: Careerbuilder-US, Austin , Supervisor, Outside Sales (Bilingual Spanish), Sales , Austin, Texas
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