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Senior Provider Service Representative

Company: UnitedHealth Group
Location: Austin
Posted on: November 25, 2022

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. SM

Schedule: This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Location: 2720 N TENAYA WAY NV018 - LAS VEGAS, NV.

If you are located within 30 miles of Las Vegas, NV, you will have the flexibility to telecommute as you take on some tough challenges.

Primary Responsibilities:


  • Responsible for completing requests for the Concierge Appointment Assistance Program
  • Responsible for ongoing communication with Nevada providers to facilitate the provider availability report
  • Provide assistance with building the Nevada Network
  • Facilitate credentialing process for Nevada and Nationwide providers
  • Completion of data entry into database management system
  • Assist with provider claims and billing issues


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:


    • High School Diploma / GED (or higher) OR 2+ years of customer service experience including assisting members and providers
    • 1+ years of customer service experience including assisting members and providers
    • Intermediate level of proficiency with Microsoft Word (creating, editing, saving, formatting), Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Outlook (email and calendar management)
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


      Preferred Qualifications:


      • Experience working within the health care Industry and with health care insurance
      • Experience working in a hospital, physician's office, or medical clinic setting
      • Experience working with Behavioral Health
      • Experience with Microsoft PowerPoint (create, edit, formatting)
      • Clerical or administrative support background


        Soft Skills:


        • Interpersonal Communication skills
        • Solving Problem skills
        • Ability to prioritize workload
        • Excellent oral and written skills
        • Self-motivated


          To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

          Careers with UnitedHealthcare. Work with a Fortune 5 organization that's serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

          All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.



          Nevada Residents Only: The salary range for Nevada residents is $20.00 to $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives





          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.





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Keywords: UnitedHealth Group, Austin , Senior Provider Service Representative, Sales , Austin, Texas

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