Front Desk Agent
Company: Austin Southpark Hotel
Posted on: November 24, 2022
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
With a premier location in the heart of Texas, Austin SouthPark
Hotel is conveniently located with easy access to the best of
Austin but away from the hustle and bustle of downtown. We are
steps away from a Metro Bus Stop and offer our associates free
parking onsite. Whether you are looking for a part-time position or
a full-time career opportunity, this is the place to work. The
hotel's full array of offerings allow flexibility to our associates
who like to work in a variety of areas, provides fantastic learning
opportunities and unending career growth. You can be part of a
passionate team that has fun, works hard, and loves one another.
When you join the HEI family, you also get the benefit of the HEI
Loves culture. HEI Loves is dedicated to celebrating our associates
by offering the most competitive compensation, benefits, and PTO
programs. Our associates are also eligible to take advantage of
everything from health and wellness packages and robust retirement
plans to travel perks, product and service discounts, and much
more.Don't meet every single requirement of this job? Studies have
shown that women and people of color are less likely to apply to
jobs unless they meet every single qualification. At HEI we are
dedicated to building a diverse and inclusive workplace, so if
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization!We value U.S. military experience and invite all
qualified military candidates to apply.
Keywords: Austin Southpark Hotel, Austin , Front Desk Agent, Sales , Austin, Texas
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