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Front Desk Agent - ARRIVE Austin

Company: ARRIVE Hotel Austin
Location: Austin
Posted on: September 24, 2022

Job Description:

ABOUT PALISOCIETY:Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of-a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.Palisociety properties are regularly featured on the -Conde - Nast Traveler's Hot List, and -Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!For more information, visit or follow -@palisociety -For more information, visit or follow -@arrivehotelsFRONT DESK AGENT - ARRIVE HOTEL AUSTINWHO WILL LOVE THIS POSITION?An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodatedAn individual who is independent, self-driven and a problem solverWE OFFER:$1,000 BONUS -after 90 days of employmentCompetitive wagesFree Parking!Referral bonus program401(k) retirement planMedical, dental, and vision insuranceEmployee assistance programEmployee discounts at our Hotels and Restaurants nationwideProgressively increasing paid vacation planSick payHoliday payProfessional development and career advancement opportunitiesEndless smiles and positive energy!POSITION PROFILE: The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements. -As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests and visitors.ESSENTIAL FUNCTIONS:Liaise and communicate positively with guests, colleagues, and vendorsStrengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offeredExecute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standardsExecute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standardsExecute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performanceInputs and receives resident information into Opera and other interfaces as requiredExecute all cashiering processes, inclusive of posting charges to accounts in Opera -Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patronsEnforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel managementComply with company and departmental rules and regulations at the hotelMaintain a professional, neat and well-groomed appearance adhering to hotel grooming standardsCommunicate all GST complaints and issues to the Housemaster and/or SupervisorConduct multiple property safety and security walks-throughIn the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager.Perform any other reasonable duties as required by managementREQUIREMENTS:Skills/Knowledge Required:Must possess a positive attitudeMust be energetic and outgoingMust be service -orientedMust be a team playerMust be able to multi-taskMust possess excellent interpersonal, analytical, and organizational skillsMust have knowledge of basic arithmeticMust have the ability to input data and access information on the computerFluency in English both verbally and non-verballyProvide legible communication and directionsAbility to input and access information in the property management system/computers/point of sales systemAbility to perform job functions with attention to detail, speed and accuracyAbility to prioritize and organizeBe a clear thinker, remaining calm and resolving problems using good judgmentFollow directions thoroughlyUnderstand guest's service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel dataQualification Standards:Experience: -Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingPalisociety is an -Equal Opportunity Employer -committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: ARRIVE Hotel Austin, Austin , Front Desk Agent - ARRIVE Austin, Sales , Austin, Texas

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