Patient Service Representative/ Phone Scheduler- W

Company: Women's Health TEXAS
Location: Austin
Posted on: June 24, 2022

Job Description:

Job DescriptionWomen's Health Texas: Devoted to women, committed to excellence.Women's Health Texas (WHTX) is the largest single specialty group in Central Texas and one of the fastest growing obstetrics and gynecology groups in the state. When you become a member of the WHTX family, you become part of the Care Connects Us network of dedicated health professionals who truly support each other and are committed to the well-being of the women who entrust WHTX with their care. In the healthcare field in Texas there is no better place to grow in your career, achieve your goals, and attain a higher quality of life. Position: Patient Services Representative/ Phone SchedulerLocation: Women Partners in Health: 1305 W. 34th St. Austin, Texas 78705Employment Type: Full Time- Monday - Friday 8am - 5pmBenefits: Competitive Pay Rates, Medical, Dental, Vision, Short-term and Long-term disability, Life and Accidental insurance, 401K Plan, PTO, Guaranteed Annual Pay Rate increases and Employee Discounts throughout Austin and San Antonio!Patient Services Representative/ Phone Scheduler Job Summary: Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient's appointments, and maintaining an orderly flow of patients/customers through the reception and lobby area. We are looking for a candidate who is forward thinking, detail orientated, proactive, and confident.Patient Services Representative/ Phone Scheduler Job Responsibilities:

• Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
• Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Keeps equipment operational by following manufacturer instructions and established procedures.
• Secures information by completing database backups.
• Provides historical reference by utilizing filing and retrieval systems.
• Contributes to team effort by accomplishing related results as needed.Skills/qualifications/experience for Patient Services Representatives/ Phone Schedulers:
  • High School diploma or GED is required, prefer some college.
  • Requires minimum 1 year experience in medical office environment.
  • Women's Health Texas requires all employees to adhere to Covid Vaccine Mandates.
  • Prefer experience in patient reception and scheduling/coordinating.
  • Excellent communication skills (written and verbally) and be able to follow oral and written instructions.
  • Demonstrate proficiency in personal computer office applications, such as word processing, databases, and scheduling software.
  • Strong organizational and time management skills.
  • Excellent customer/patient service.Physical/mental abilities:
    • Ability to multi-task and prioritize duties.
    • Ability to handle high stress situations and adapt to changing circumstances.
    • High attention to detail.
    • Ability to put patients at ease.
    • Must be able to stand, sit, bend, and walk. May be required to climb ladders to pull patient records.
    • Must be able to maintain confidentiality.
    • Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
    • Ability to maintain professional working relationships with staff and patients.
    • Must be able to lift up to 30 lbs.

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