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Inside Sales Representative

Company: Careers
Location: Austin
Posted on: May 15, 2022

Job Description:

Us: Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate. Getting products into the hands of customers quickly and affordably is a challenge for most. At Auctane, we serve and champion these merchants every day. Our software stack solves shipping and logistics problems that arise as merchants scale, so they can focus their time, energy, and resources on what matters most. Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShippingEasy, ShipStation, ShipWorks, ShipEngine, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Role: As an Inside Sales Rep, you'll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShippingEasy, and will work to drive them to peak shipping levels efficiently to ensure great user experiences for new ShippingEasy users. They are responsible for clear communication to prospective ShippingEasy users, and will assist merchants throughout the trial process - showing ShippingEasy value and helping turning trial users into adopted subscribers. ISRs will interact with Merchant Success, Marketing and Support teams, and will be customer advocates in regards to future product enhancements. Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the benefits of ShippingEasy. They will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They'll be passionate about delighting and retaining customers. Responsibilities: 1. Achieve sales and merchant success goals to increase ShippingEasy users, usage, shipment volume and revenue. Outbound and Inbound calls with trial users promoting ShippingEasy's benefits, technology and services. Scheduling onboarding meetings consulting new merchants on best practices. 2. Proactively engage with prospective ShippingEasy users to identify value for their business and seamless migration to the ShippingEasy platform. Provide rapid response to client inquiries and requests 3. Achieve skills on the ShippingEasy platform in order to represent ShippingEasy at industry events and on-site account visits as needed. Be an evangelist for ShippingEasy Education and/or Experience: One or more (1+) years as an Inside Sales Representative and/or new customer Onboarding Specialist. At least One (1) year of SaaS software or equivalent sales experience strongly preferred. Skills and Knowledge: Understanding of e-commerce, shipping and/or B2MB SasS products Superb communication skills Ability to learn complex procedures and be able to troubleshoot potential issues for the customer Strong relationship building skills Ability to self-manage your time and responsibilities Ability to think critically and identify a problem's most fundamental elements Computer/Software/Application Proficiency: Knowledge of a CRM is strongly preferred Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here . #LF-IL1

Keywords: Careers, Austin , Inside Sales Representative, Sales , Austin, Texas

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