Customer Service Agent (Chat & Email)

Company: VXI Global Solutions
Location: Austin
Posted on: May 14, 2022

Job Description:

**VXI Austin is a 100% vaccinated site. You must be fully vaccinated to apply and work at this site. Please bring your vaccination card with you for verification.**About the Position: **This role is 100% onsite. You will be working onsite in our fun, energetic, motivating, colorful call center with other rock stars cheering you on to success!** Email and Chat Customer Service position providing product and service information to customers and resolving customer issues using a consultative approach, all via email and chat.What qualities must you possess? Glad you asked!

• Rock Star level customer service skills
• Are you patient? Empathetic? Passionately Communicative? These are a MUST!
• Were you born with natural problem-solving and troubleshooting skills? Does everyone come to you for solutions? If so, you've got what we need!
• Natural Rapport Builder
• Can you overcome objections to meet assigned metrics?
• Can you hang til 10pm or later? COMPLETE flexibility is needed anywhere between 9am-11pm, including weekends and occasional holidays
• Do you have at least 1 year customer service experience in 1 job? We will invest in your success and teach you all you need to know and need candidates that have the tenure and staying power.
• Must have a HS Diploma or GED and able to pass a background screeningPut those texting fingers away and brush up on your typing! We need you to be at 35 WPM for this role. You will take a few short assessments that you must pass prior to interviewing.What's it like to work at VXI?
  • Competitive salary - $18.50 STARTING PAY! PLUS you can earn additional bonuses!
  • Paid training
  • 401K plan
  • Health Insurance (Medical, Dental, Vision & Life)
  • Cell phone benefits for employees - $25/month per line for unlimited phone, text and data.
  • Referral for Life Program TM- Residual bonus every pay period for you and your referral
  • Fun Work environment that includes luncheons, contests, gift cards, and other prizes as incentives
  • Abundant Advancement Opportunities
  • Equal Opportunity Employer**VXI Austin is a 100% vaccinated site. You must be fully vaccinated to apply and work at this site. Please bring your vaccination card with you for verification.**REMINDER: **This role is 100% onsite. You will be working onsite in our fun, energetic, motivating, colorful call center with other rock stars cheering you on to success!**

Keywords: VXI Global Solutions, Austin , Customer Service Agent (Chat & Email), Sales , Austin, Texas