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Customer Service Representative - Mechanical

Company: ABC Home & Commercial Services
Location: Austin
Posted on: November 22, 2021

Job Description:

Please apply directly through our job link *WHO WE ARE* ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community. To learn more about ABC and to view a full list of our services, visit *HOW YOU CAN HELP US* As ABC's Customer Service Representative for the Mechanical Dept., you will utilize an in-depth knowledge of ABC's services and programs to effectively communicate, schedule, and assist all customers, technicians, and service managers with premier customer service. *WHAT YOU'LL DO* - Answer incoming calls for specific department(s). - Provide timely and accurate information to incoming customer requests. - Schedule service appointments. - Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or - customer concerns or customer concerns. - Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution. - Maintain customer records by immediately updating account information. - Work in partnership with other employees to meet and exceed customer expectations. - Maintain a positive attitude at all times with customers, fellow employees and supervisors. *WHAT WE LOOK FOR* - High school diploma or GED required. - Previous customer service experience required. - Previous scheduling and/or call center experience preferred. - Ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly - changing set of scenarios. - Ability to organize and prioritize multiple tasks in a fast paced environment. - Ability to communicate well, using excellent interpersonal and communication skills. - Must be able to adapt quickly in an ever-changing, fast paced environment. - High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. - Excellent written communication skills, including spelling and punctuation. - Bilingual a plus. - Excellent team player. - Must be able to type at least 40 wpm, proficient in 10-key, and be able to use phone systems. - Ability to sit for long periods of time. *WHAT WE OFFER* - Health, Dental, Vision & Life Insurance - 401(k) with company matching - Paid vacation and sick leave (PTO) - Profit sharing bonuses - Lead Now Program for all employees to increase earnings and pay - Company clubs & committees, and company outings - Paid trainings and development opportunities - Tuition reimbursement - Educational scholarships for employees and family members - Wellness program, including gym membership - Company vehicle with gas card (for service specialists) - Ability to work from home a percentage of the time (office staff only) ABC is an Equal Opportunity Employer and participates in the E-Verify Program....

Keywords: ABC Home & Commercial Services, Austin , Customer Service Representative - Mechanical, Sales , Austin, Texas

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