Lead Spa Contact Service Agent

Company: Hand and Stone
Location: Austin
Posted on: November 19, 2021

Job Description:

We are looking for someone who is flexible with their schedule, dependable, professional, enthusiastic and motivated with excellent communication skills to join our team. The Spa Contact Service Agent is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. There are opportunities for growth and previous call center or retail experience a plus! Please respond by including your resume.PRIMARY RESPONSIBILITIES:Training, coaching and coordinating for the call centerResponsible for all incoming phone calls and phone call protocolsEnsuring that EVERY call gets answered or called back within 15 minutes.Controlling call consistencyReviewing phone calls weeklyAuditing the appointment book dailyRescheduling calloutsSame day and next day confirmation callsAnswering emailsAnswering voice mailsDisplaying excellent customer service skillsSelling memberships, gift cards and upgrading servicesProviding great service to members and guests by answering phone calls, setting appointments and greeting upon arrivalEducating members and guests about spa services, products and policiesMaintaining professional front desk and reception areaAssisting in administrative tasks including scanning, and data entry of client recordsAssisting in maintaining cleanliness of therapy rooms, common areas and store roomVarious duties as assigned by Spa ManagementAttends and participates in all general and team meetingsMaintains a polished a professional imageRequirements:1-2 years of sales and customer service experienceExperience in membership sales, retail, and/or experience in the beauty/wellness, fitness, or tanning industry is a PLUSGood computer skills with the ability to master new programs quicklyMust be able to effectively communicate with members and guests about membership benefits, spa policies and proceduresWork cohesively with others in a fun and fast paced environmentFlexible with working WEEKEND and EVENING shiftsFull time preferredPart time MUST be able to work 4 shifts minimumWE PROVIDE:Medical/Dental/Vision401KSupplemental InsurancePaid VacationFree TrainingDiscounts on products and servicesFlexible schedulesEnergetic and supportive family environmentCompetitive wages and multiple avenues for increased payIf you are interested, apply here. Come join our team! We look forward to hearing from you!At Hand and Stone, Opportunity Knocks.Over 500 locations open across the U.S.We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Keywords: Hand and Stone, Austin , Lead Spa Contact Service Agent, Sales , Austin, Texas