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Customer Service Rep - Continental Collision Center

Location: Austin
Posted on: April 8, 2021

Job Description:

Job DetailsJob LocationContinental Collision Center_Lamar - Austin, TXPosition TypeFull TimeDescriptionThe Customer Service Rep is the face and voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day.This is a position that offers a lot of growth and potential for promotion within the company.Our ideal candidate would be continuously smiling, multi-tasking, speaking with customers over the phone and in person, and still smiling. This person needs to be able to relay that to each customer with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!Candidates must have a friendly, outgoing disposition and be very organized.Job duties include but are not limited to:Greet all customers when they enter the office in a timely and professional mannerWhen in personal contact with the customer, the CSR should maintain a polite, courteous attitude and refer any problems to the appropriate Team Member or ManagerOffer refreshments to the customersMaintain the customer waiting area (to include the magazine and children's area)Write up Repair Orders (RO's) when requiredThe CSR should ensure that all RO's have a signed authorization form in file (including tow-ins)Write up Night Drop Off'sMonitor to ensure that all vehicles are moved in order not to block the front office areaThe CSR/CR should be able to properly receive payments from the customers, input payments into the management system, use the check/credit card machine as needed, and handle all the administrative aspects of deliveryShould be proficient in the use of CCC management and estimating systemsMust be very outgoing, friendly, and helpful, and people-oriented including customers and fellow employeesMaintain work habits that are in accordance with the CCC employee policy as outlined in the CCC Employee handbookDress in an appropriate and professional manner as outlined by CCC policiesShould have excellent organizational and communication skillsShould have the ability to adapt to daily changing circumstances and proficient at multitaskingMaintain their working area in an organized and clean conditionEnsure all towed-in vehicles have an RO written and that the tow bill is entered into the RO appropriatelySchedule estimates and repairsScan necessary paperwork and documents into the ROCommunicate with estimators on any customer concerns and/or complaintsMust be very thorough in their documentation processesMust be proficient in data entry (i.e. keyboarding skills)Must update Enterprise Arms a minimum of twice per dayShould have basic math skills, which includes the use of calculatorsShould be proficient in the use of Microsoft Office (Excel, Word, PowerPoint, etc.)Notify Enterprise/Hertz of customers needing rentalsEnsure phones are attended at all timesCommunicate with all managers on customer service issues and concernsMust have held a valid driver's license for at least 1 yearSchedule:This is a full-time position.Monday through Friday 9:00 am - 6:00 pm.Compensation:$15-17 an hour depending on experience.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthWe're all goal-settersWe promise to be mentors/menteesWe create and are part of high-performing teamsBenefitsThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness Clinic (512) 381-3578Employer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401k14 Paid Time Off Vacation Days/Year (1-9 years)19 Paid Time Off Vacation Days/Year (10+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on Fridays (hourly employees)Holidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.

Keywords: CONTINENTAL AUTO GROUP, Austin , Customer Service Rep - Continental Collision Center, Sales , Austin, Texas

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