Inside Sales Representative

Company: CONSUELA
Location: Austin
Posted on: April 5, 2021

Job Description:

The Inside Sales Representative supports the wholesale sales function by working closely with the Wholesale Manager, Sales Operations Manager and VP of Sales. The ISR will play a key role in communicating the Consuela message to customers and potential customers while assisting wholesale customers with placing, tracing and upgrading their orders. This position is a regular full-time role and will work in the office located in downtown Austin.

Job Duties 1. Provides excellent customer service to all customers via phone and email
2. Assists wholesale customers with placing orders and processing payments, communicating expected delivery dates and explaining stock-outs
3. Closes new accounts by determining the customers' needs and recommending products and solutions
3. Assists customers with placing orders online and developing their ease of use with the online system
4. Assists customers with managing returns and replacements
5. Develops accounts by checking customer's buying history, suggesting related and new items and explaining features
6. Updates product knowledge by studying new product descriptions and becoming an expert on the Consuela product line each season
Requirements

• Bachelor's in business, communications, fashion or related field, or equivalent work experience
• 1-3 years of experience in a customer-facing environment
• Excellent written and verbal communication skills - is enthusiastic and has a knack for connecting with people over the phone
• Strong detail-orientation skills
• Ability to learn new systems quickly
• Willing and able to spend much of their time on the phone
• Experience with a CRM system a plus
  Consuela is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, national origin, gender, marital status, age, disability, sexual orientation, military/veterans status, or any other status protected by federal, state or local ordinances.

Keywords: CONSUELA, Austin , Inside Sales Representative, Sales , Austin, Texas