Access Service Representative II - PRN (as needed) - Marble Falls
Company: Baylor Scott & White Health
Location: Kingsland
Posted on: February 20, 2021
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Job Description:
JOB SUMMARY The Access Service Representative II obtains current
and accurate demographics and insurance information in order to
register patient, verification of insurance benefits, negotiates
and collects patient financial responsibilities. WHAT IS EXPECTED
(ESSENTIAL FUNCTIONS) Conducts patient interviews to obtain
demographic and financial data for registration, insurance
verification, precertification and billing. Performs cashiering
responsibilities according to BSWH policies when appropriate and if
assigned, could potentially consume the bulk of the incumbent's
responsibilities within the department. Ability to register
patients in multiple locations. Understand the patient flow
processes in each area. Identifies process improvement
opportunities that promote team concepts with co-workers while
improving revenue cycle functions and the patient experience.
Successful completion of Patient Access Curriculum as identified by
Revenue Cycle leadership. Verifies patient eligibility for
insurance coverage and appropriate benefit levels for anticipated
services. Calculate and Collect all patient liability due according
to BSW Financial Clearance Policies related to existing and/or bad
debt accounts. Determines patient liability and advises patient of
deposit requirements per policy. Negotiates payment arrangements
with patient where necessary per policy. Exhibits a high level of
empathy with the ability to effectively communicate with patients
and family members during traumatic events, while demonstrating
exceptional customer service skills. Maintain a professional
demeanor in a highly stressful and emotional environment, to
include crime, behavioral health and/or suffering patients in
addition to life/death situations. Assists patients to nursing
units by providing directions, personal escort, and/or medical
mobility assistance (ex; wheelchairs), when applicable.
Location/Facility - Baylor Scott & White Medical Center - Marble
Falls Specialty/Department/Practice - Emergency Department
Shift/Schedule - PRN (as needed), this is not a set schedule, hours
are obtained based on employee's availability. Benefits - Our
competitive benefits package includes: *
Keywords: Baylor Scott & White Health, Austin , Access Service Representative II - PRN (as needed) - Marble Falls, Sales , Kingsland, Texas
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