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Boutique Hotel Front Desk Agent - 2021

Company: Whim Hospitality
Location: Dripping Springs
Posted on: February 20, 2021

Job Description:

The Camp Lucy Front Desk Agents are responsible for ensuring that Camp Lucy's guests are all properly taken care of with excellent hospitality.Responsibilities:* Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction* Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged.* Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction.* Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone.* Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift.* Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.* Works harmoniously and professionally with co-workers and managers* Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone.* Assists with the responsibilities and duties of Concierge and Guest Experience Services* Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.* Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary* Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)* Effectively monitors all daily operations in the lodging office for both the staff and the guests* Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions* Other duties as assignedCompensation: $15/hourPowered by JazzHRVwmKWTgMoA

Keywords: Whim Hospitality, Austin , Boutique Hotel Front Desk Agent - 2021, Sales , Dripping Springs, Texas

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