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Customer Support Services Rep I

Company: Aerotek
Location: Austin
Posted on: January 11, 2021

Job Description:

Description:Customer Experience Representative I - Web Services-TempPay rate is $17 - $17.50/hr.Monday-Friday between the hours of 8am-6pm and some possible Saturdays 9am-2pm**Must be able to work from home and/or in the office. Must have a minimum internet speed of 1.5 MBPS download and 0.5 MBPS upload**Looking for a new round of candidates. Candidates must have a steady work history.WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:Im looking for passionate team players who are enthusiastic about providing world class customer service to patients, practices and sales representatives. If you are looking to promote your career in the pharmaceutical industry supporting growing aesthetic business I would be very interested in receiving your resume. Lets discuss what you can bring to the team and what you aspire to do in the future.YOU ARE more than just a title, YOU ARE* A Relationship Builder - You provide top notch service to our physicians and field sales representatives regarding questions related to Allergans aesthetic websites. You are responsible for provisioning doctors and their staff to be able to use Allergan Direct in whatever capacity they choose* A Critical Thinker - You are responsible for assisting our field reps with onboarding and registration to our eCommerce platform that serves as the engine in which Allergan allows physicians patients to order product through a physicians website, supported by Allergan* A Troubleshooter- You provide on-going help for any eCommerce-related question or issue that may arise for our physicians and their staff and act as the liaison between the customer and our IT teams.YOU WILL:* Provision doctors and staff. You will also assist our field reps with onboarding and registration to our eCommerce platform.* Build bridges. Provide on-going help for any eCommerce-related question or issue that may arise for our physicians and their staff.* Provide white glove customer service. Proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sitesYOU BRING:* 6 months Customer Service experience and proven proficiency or 2-3 years of Contact Center experience* Experience working with MS Office* Attention to detail and the ability to multitask* High School DiplomaLEADERSHIP SKILLS:For this role, were looking for a team member who is:* Excellence Focused* Optimistic* InquisitiveSkills:CSR, Customer Support, Customer Service, Healthcare, health care, Medical Insurance, Medical, Medical CSR, troubleshooting, troubleshootingTop Skills Details:* 6 months Customer Service experience and proven proficiency or 2-3 years of Contact Center experience* Experience working with MS Office* Attention to detail and the ability to multitaskAdditional Skills & Qualifications:Candidates must have a steady work history.* 6 months Customer Service experience and proven proficiency or 2-3 years of Contact Center experience* Experience working with MS Office* Attention to detail and the ability to multitask* High School DiplomaFor this role, were looking for a team member who is:* Excellence Focused* Optimistic* InquisitiveExperience Level:Expert LevelAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing-- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Austin , Customer Support Services Rep I, Sales , Austin, Texas

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