AustinRecruiter Since 2001
the smart solution for Austin jobs

Customer Service Representative- 2/3 Class

Company: LogistiCare
Location: Austin
Posted on: January 9, 2021

Job Description:

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! ModivCare is looking for optimistic and outgoing individuals to join the team as Customer Service Representatives (CSRs). In this role, you will play a key part in making a positive impact on members' lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. If you are highly detail-oriented and thrive in a social atmosphere, we encourage you to apply. Take a step towards furthering your career by joining the ModivCare team! ESSENTIAL JOB FUNCTIONS * Receives and documents customer concerns while ensuring all relevant information is correct * Adheres to and ensures all company policies and procedures * Maintains an acceptable attendance and tardiness record * Ensures accurate trip data input * Demonstrates personal commitment to producing high quality work * Refers unresolved customer grievances to designated department for further investigation and resolution POSITION QUALIFICATIONS Education * High School Graduate or General Education Degree (GED) Skills & Experience * 6+ months contact center experience OR customer service experience with heavy phone volume and data entry preferred * Ability to read, write, and understand English fluently * Ability to accurately type 35wpm or more * Ability to answer a high volume of calls up to 100+ calls per day We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package to include the following: * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!) ModivCare is an equal opportunity and affirmative action employer. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for open job opportunities. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Austin , Customer Service Representative- 2/3 Class, Sales , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Licensed Medicare Insurance Agent - Sell Insurance Remotely, Full Time
Description: Job DescriptionNow that AEP is over, find your permanent home About Assurance At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world (more...)
Company: ASSURANCE Independent Agents
Location: Austin
Posted on: 01/21/2021

Real Estate Agent
Description: The ideal candidate will be responsible for developing prospective
Company: Carl Shurr Real Estate
Location: Austin
Posted on: 01/21/2021

Call Center/Customer Service Representative
Description: BEST PLACE FOR PEOPLE br Join us in making connections. br Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, (more...)
Company: Teleperformance
Location: Austin
Posted on: 01/21/2021


Licensed Medicare Insurance Agent - Year-round, Salaried Role
Description: Job DescriptionNow that AEP is over, find your permanent home About Assurance At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world (more...)
Company: ASSURANCE Independent Agents
Location: Austin
Posted on: 01/21/2021

Austin, Texas - Ramp Agent
Description: Matheson helps families across the United States receive their mail safely and on time. This is the 1 goal of our customers, which include the USPS and other major commercial carriers. Our honest, hard-working, (more...)
Company: Matheson
Location: Austin
Posted on: 01/21/2021

Insurance Sales Agent
Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based We pay for performance Successful first year agents average pay of nearly 38K in their first year with second year (more...)
Company: Kemper Life
Location: Austin
Posted on: 01/21/2021

Licensed Medicare Agent - Remote, Salaried Year-Round Role, Only 100 Seats
Description: Job DescriptionNow that AEP is over, find your permanent home About Assurance At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world (more...)
Company: ASSURANCE Independent Agents
Location: Austin
Posted on: 01/21/2021

Remote Life Insurance Agent - All Leads Provided (State License Required)
Description: Job Description Requirements:Have an insurance sales license
Company: Assurance
Location: Austin
Posted on: 01/21/2021

Inside Sales Representative
Description: Bulls Eye Recruiting is looking for Inside Sales people. Because of 2020's growth, our client is looking to continue growing in 2021 We are recruiting for an organization that is looking to add 3-5 individuals (more...)
Company: Bulls Eye Recruiting, LLC
Location: Austin
Posted on: 01/21/2021

Commission Insurance Sales Agent
Description: Grow your career without limits. Are you a self-starter Become a commission-only Allstate Sales Agent and enjoy unlimited earning potential with no capital required.As an Allstate Sales Agent, you will (more...)
Company: Allstate
Location: Buda
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds