AustinRecruiter Since 2001
the smart solution for Austin jobs

Shared Services Support Agent, Chinese Language

Company: Apple
Location: Austin
Posted on: May 22, 2020

Job Description:

Shared Services Support Agent, Chinese Language Austin , Texas , United States Support and ServiceSummary Posted: Mar 18, 2020 Weekly Hours: 40 Role Number: 200153948 The SP&O Shared Services team provides support to our channel partners who have a wide variety of tools they use to interact with Apple. We believe that hard work, creativity and innovation fuel the ultimate user experience and help Apple grow. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Key Qualifications Experience in supporting customers via email or chat and using an ticket or IT service management system for tracking technical support cases Outstanding follow through, strong work ethic, great attention to detail, and exceptional customer focus Effective time management including ability to multi-task, organize, and prioritize Passion for customer service and ownership of the customer experience including comprehensive issue resolution Able to effectively tailor communication and style to differing audiences Able to self manage and work independently in a fast-paced, constantly changing environment Thrives on a team where expertise is shared and feedback is welcomed Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges Resourcefulness and flexibility to adapt to Apple's changing business needs Description Serve as first point of contact support for Apple sales systems. Troubleshoot access and system issues by having a comprehensive practical and theoretical understanding of the applications that help channel resellers sell and support Apple products Support sales team by developing and maintaining positive customer relations with customers (channel partner staff), which can substantially affect service and/ or product revenue(s) Report and escalate issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support Consistently provides prompt, reliable, and accurate information to users Identify opportunities for improvement to customer experience May participate in projects and testing efforts related to support Typical issues might include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions and escalating issues to Apple technical and/or business teams Education & Experience Additional Requirements BA/BS preferred, or equivalent experience Must be bilingual in Chinese and flexible and willing to work weekends, some holidays and rotating on-call schedule Mac experience Some travel may be required See job description

Keywords: Apple, Austin , Shared Services Support Agent, Chinese Language, Sales , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Licensed Medicare Insurance Agent - Work from Home, Great Sales Opportunity
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Taylor
Posted on: 05/28/2020

Sales Account Executive
Description: Service Line:Sales br br OverviewDelivering the right care, at the right time, in the right place is the mission that drives Elara Caring, and that starts with the right people. We have extraordinary (more...)
Company: Elara Caring
Location: San Antonio
Posted on: 05/29/2020

Licensed Medicare Insurance Agent - 100% autonomy, work when & where you want, free leads
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Hutto
Posted on: 05/28/2020


Licensed Medicare Insurance Agent - Work from Home, Great Sales Opportunity
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Buda
Posted on: 05/28/2020

Licensed Medicare Insurance Agent - Work from Home, Great Sales Opportunity
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Leander
Posted on: 05/28/2020

Sales Representative in North Austin, Sign on bonus*
Description: hiring, but we are also offering a sign on bonus for licensed insurance agents. We hope you ll consider joining our team. Bonus paid for new applicants not applied in the past 6 months that apply for (more...)
Company: Liberty Mutual Insurance
Location: Austin
Posted on: 05/29/2020

Sales Partner
Description: Make a difference br br Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to (more...)
Company: Ciber
Location: Austin
Posted on: 05/28/2020

Licensed Medicare Insurance Agent - 100% autonomy, work when & where you want, free leads
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Taylor
Posted on: 05/28/2020

Life Insurance Sales Agent
Description: Lincoln Heritage Life Insurance Company - Life Insurance Sales Agent br We are searching for qualified, licensed life insurance agents to join the Nation's Leader in Final Expense sales. The Lincoln (more...)
Company: Lincoln Heritage
Location: San Antonio
Posted on: 05/29/2020

Licensed Medicare Insurance Agent - 100% autonomy, work when & where you want, free leads
Description: If you've sold Life, Health under 65 , or Auto Insurance before, you'll want to consider this unique sales opportunity.Believe it or not, Assurance's top 2019 Medicare agents during the Annual Election (more...)
Company: ASSURANCE Independent Agents
Location: Elgin
Posted on: 05/28/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds