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Music Analyst

Company: Cognizant US Corporation
Location: Austin
Posted on: November 11, 2019

Job Description:

Music Analyst Qualification: Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: - ' They would be required to interact with customers (internal / external) to meet process deliverables. - Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer. Customer Relationship Management: - Provide information, educate customer, troubleshoot, probe and fix issues. - Follow up on Waiting/Open issues, feedback and coaching. - Conduct Quality audits and review of teams performance. People/Team: - Conduct Huddles and Team meetings. - Contribute to and participate proactively in knowledge sharing sessions. - Participate and contribute to organizational activities. - Act as a buddy for New Hires. - First level reporting. - Collate team performance data for reporting purposes as and when requested by Process and Team Lead. In the absence of the PL and TL, perform the following tasks when assigned: - i Handle escalation calls. - ii Manage service levels on a daytoday basis. - Provide coaching and feedback for improvement. 0 % Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Customer Service PL1 Required Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Online/Digital Marketing NA Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Application Development / Application Maintenance United States-Texas-Austin - TX USA, CLT Full Time Employee Full-time Standard Professional Day Job Oct 28, 2019, 5:15:16 PM Business Process Outsourcing BPO - United States

Keywords: Cognizant US Corporation, Austin , Music Analyst, Professions , Austin, Texas

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