AustinRecruiter Since 2001
the smart solution for Austin jobs

Support Consultant

Company: PDI
Location: Temple
Posted on: August 23, 2019

Job Description:

OverviewPDI helps convenience store retailers and petroleum wholesale marketers worldwide thrive in a digital economy with enterprise management software. Over 1,200 customers operating more than 100,000 locations trust PDI to optimize their operations, whether they are a single site, multi-site, dealer or a franchise operator. PDI's enterprise software, wholesale and logistics management software solutions and retail back office systems have been designed around the evolving needs of customers for more than 35 years. We reimagine enterprise management to help our customers transform their business and deliver exceptional experiences. Backed by the investment of TA Associates and Genstar, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The result will be a broader, more powerful, international company that serves customers across the entire supply chain, from wholesalers, to retailers, and every stop in between.DepartmentPDI is recruiting for exceptional software customer support to add to our team in Temple, TX. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Consultants are advanced customer support staff, providing high-touch customer service on any escalated issues and sustained support to customers experiencing software issues.Primary Job Functions Assist customers with PDI software issue resolution Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately Work closely with SMEs and Software Engineers to create knowledgebase content Participate in ongoing training and development, and assist with software quality assurance Create change requests for software enhancements based on customer feedback and issues Occasionally instruct classes on PDI products or industry best practices for internal and external customers Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated Provide on-call (after hours) support for evenings, weekends, and holidays as required Required Skills & Experience Requires top-notch customer service skills and ability to build rapport Demonstrable ability to troubleshoot complex software issues and test software applications Exceptional written and verbal communication and ability to translate complex technical issues into layman's terms Ability to multi-task and prioritize issues in a fast-paced work environment Desire and ability to support and train customers via phone, remote connections, or in person Proficiency with MS Office Suite Educational Requirement Bachelor's degree or equivalent experience in accounting, business or technology PDI's employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.pdisoftware.com. PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.

Keywords: PDI, Austin , Support Consultant, Professions , Temple, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Favor Delivery Driver (No Experience Needed & Flexible)
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all
Company: Favor
Location: Pflugerville
Posted on: 09/17/2019

Grubhub Campus Courier - Sign up today! - San Marcos
Description: Grubhub Campus Delivery is currently looking for delivery couriers. Discover your campus and community while delivering the area's best eats --Why work with Grubhub Campus Delivery - High earnings potential- (more...)
Company: Grubhub
Location: San Marcos
Posted on: 09/17/2019

Pest Control System Installer
Description: At HomeTeam, we put people first.We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.Our friendly, warm work environment means (more...)
Company: Monster Talent Fusion
Location: Austin
Posted on: 09/17/2019


Grubhub Campus Courier - Sign up today! - Martindale
Description: Grubhub Campus Delivery is currently looking for delivery couriers. Discover your campus and community while delivering the area's best eats --Why work with Grubhub Campus Delivery - High earnings potential- (more...)
Company: Grubhub
Location: Martindale
Posted on: 09/17/2019

Grubhub Campus Courier - Sign up today!
Description: br br Grubhub Campus Delivery is currently looking for delivery couriers. Discover your campus and community while delivering the area's best eats br - br Why work with Grubhub Campus Delivery (more...)
Company: Grubhub
Location: Maxwell
Posted on: 09/17/2019

Bid On Local Electrical Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Johnson City
Posted on: 09/17/2019

Bus Driver
Description: Bus Drivers br br Academic School Year 2019-2020 br br Bus Drivers are essential to the success of field trips at Extend-A-Care for Kids. A driver at Extend-A-Care can expect to drive a school (more...)
Company: Extend-A-Care
Location: Austin
Posted on: 09/17/2019

Hirschbach CDL A Truck Driver
Description: Hiring Solo Team Lease OperatorsHirschbach Drivers Average 80,000 per yearTruck Amenities:--- Late-model equipment - 2 trucks--- Fully Spec'd TV with Free DirecTV, XM Radio, Fridge, APU, Inverter (more...)
Company: Hirschbach Motor Lines
Location: Austin
Posted on: 09/17/2019

CDL-A Team Truck Driver - Great Pay!
Description: CDL-A TEAM TRUCK DRIVER JOBS Real Trucking, Real History Of Success For CDL-A Truck Driver Teams br Are you ready to get on board with a carrier that combines old school trucking with modern respect
Company: Freymiller
Location: Austin
Posted on: 09/17/2019

Electrophysiology (EP) Mapping Technician
Description: The Cardiac Electrophysiology EP Mapping Technician provides technical assistance and training to physicians and EP lab staff on the effective use 3D Cardiac mapping systems and related EP catheters (more...)
Company: Medical Device Company
Location: Austin
Posted on: 09/17/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds