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Operations Excellence Business Analyst

Company: GoDaddy
Location: Austin
Posted on: June 15, 2019

Job Description:

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.GoDaddy Services is seeking an experienced analyst who thrives in a dynamic, fast-paced environment to join our Operations Excellence team. The Operations Excellence team is laser-focused on continuous process improvement to achieve a best-in-class customer experience at scale for GoDaddy Services.

On any given day, the Operations Excellence Business Analyst might be analyzing data and documenting processes, managing a small implementation project and partnering across the company to solve a business problem or identify opportunities. We are searching for a detail-oriented, self-directed team player with experience working in a highly dynamic and collaborative environment.What you'll do:



  • Collaborate with cross-functional stakeholders to pinpoint opportunities to unlock growth and continuous improvement of GoDaddy Services operations.
  • Analyze customer feedback, the customer experience, the user experience and user feedback to drive improvements.
  • Break down ambiguous/unstructured problems into parts that can be analyzed to generate hypotheses and recommendations for continuous improvement.
  • Analyze small and medium data sets to recognize actionable trends and opportunities.
  • Continually look for new ways to analyze data and processes to follow threads and discover actionable opportunities to increase efficiencies and improve the customer experience.
  • Work with stakeholders, systems analysts and engineering teams to convert business problems/needs into processes, workflows, policies and user stories
  • Present actionable findings and recommendations to stakeholders for alignment.
  • Partner with product, engineering, operations stakeholders and trainers to implement projects and measure results
  • Manage end-to-end small projects including timeline and plan development, task management, noting key dependencies, making trade-offs and identifying the right people to involve at the right time.


    GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

    If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com

    To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

Keywords: GoDaddy, Austin , Operations Excellence Business Analyst, Professions , Austin, Texas

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