Operations Excellence Business Analyst
Posted on: June 15, 2019
GoDaddy powers the world's largest cloud platform dedicated to
small, independent ventures. With nearly 18 million customers
worldwide and over 77 million domain names under management,
GoDaddy is the place people come to name their idea, build a
professional website, attract customers and manage their work. Our
mission is to give our customers the tools, insights and the people
to transform their ideas and personal initiative into success. To
learn more about the company visit www.GoDaddy.com.GoDaddy Services
is seeking an experienced analyst who thrives in a dynamic,
fast-paced environment to join our Operations Excellence team. The
Operations Excellence team is laser-focused on continuous process
improvement to achieve a best-in-class customer experience at scale
for GoDaddy Services.
On any given day, the Operations Excellence Business Analyst might
be analyzing data and documenting processes, managing a small
implementation project and partnering across the company to solve a
business problem or identify opportunities. We are searching for a
detail-oriented, self-directed team player with experience working
in a highly dynamic and collaborative environment.What you'll
- Collaborate with cross-functional stakeholders to pinpoint
opportunities to unlock growth and continuous improvement of
GoDaddy Services operations.
- Analyze customer feedback, the customer experience, the user
experience and user feedback to drive improvements.
- Break down ambiguous/unstructured problems into parts that can
be analyzed to generate hypotheses and recommendations for
- Analyze small and medium data sets to recognize actionable
trends and opportunities.
- Continually look for new ways to analyze data and processes to
follow threads and discover actionable opportunities to increase
efficiencies and improve the customer experience.
- Work with stakeholders, systems analysts and engineering teams
to convert business problems/needs into processes, workflows,
policies and user stories
- Present actionable findings and recommendations to stakeholders
- Partner with product, engineering, operations stakeholders and
trainers to implement projects and measure results
- Manage end-to-end small projects including timeline and plan
development, task management, noting key dependencies, making
trade-offs and identifying the right people to involve at the right
GoDaddy is proud to be an equal opportunity employer. We will not
discriminate against any applicant or employee on the basis of age,
race, color, creed, religion, sex, sexual orientation, gender,
gender identity or expression, medical condition, national origin,
ancestry, citizenship, marital status or civil partnership/union
status, physical or mental disability, pregnancy, childbirth,
genetic information, military and veteran status, or any other
basis prohibited by applicable federal, state or local law. GoDaddy
will consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
If you need assistance completing an application for a position
with us, please reach out to our Recruiting Team at
To submit your application to this position, please click Apply .
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complete your application.
Keywords: GoDaddy, Austin , Operations Excellence Business Analyst, Professions , Austin, Texas
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