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Customer Care Representative - Construction Warranty

Company: Brookfield Residential
Location: San Marcos
Posted on: May 19, 2019

Job Description:

Position Summary



The Customer Care Rep reports to the Customer Care Manager or Director to provide timely, efficient and quality services, with a high level of professionalism to all Brookfield homeowners. Efforts to ensure customer satisfaction at all Brookfield Homes' communities will remain utmost priority. CCR's also perform Quality Assurance walks at the end of construction prior to delivery and perform the needed walks associated with delivery (Orientation and Final Walk).

Areas of Responsibility






  • --Schedule appointments with trades/homeowners to complete necessary after sales service - meet with homeowners to go over scheduled 30 day / 6 month / 1 year and call-in deficiencies; complete necessary builder deficiencies as per homeowner request, and confirm if trade deficiencies have been completed. Ensure a satisfactory resolution is met for all warranted deficiencies
  • Respond to Service Request with resolution to all concerns - contact homeowner upon receipt of Service Request for scheduling; coordinate subcontractors when applicable; resolve items on homeowner list; procure sign-off from homeowner when possible
  • Provide mediation between homeowners and subcontractors, or subcontractors to subcontractors as needed; provide solutions and work to resolve any differences in opinion
  • Be proficient in usage of all Microsoft applications, specifically Word and Excel
  • Have working knowledge and ability to learn new internet-based systems for managing open warranty requests as well as tasks and reporting inside the systems given to the department.
  • Perform Final Quality Assurance inspection 1 week prior to home delivery process consisting of a thorough testing of all components of the home and documenting of all cosmetic and physical defects to be corrected by Construction prior to Orientation with buyer.
  • Perform Orientation and Final Walk with buyers, signing all necessary paperwork and demonstrating operation of the home.
  • Deliver keys to Homeowner after closing , tumbling all locks and ensuring function of all keyed entrances as well as programming of opener remote controls.
  • Schedule Orientation and Final walks with buyers in upcoming months per reports provided by Construction.
  • Attend various required meetings to stay up to date with the status of the community progress as well as the state of the current homes under construction.
  • Other duties as determined.--

    Qualifications


    • 3 years hands-on residential construction industry experience
    • Proven ability to deliver exceptional customer service
    • Ability to work well individually and in a team setting, demonstrating professionalism
    • Possess excellent written and verbal communication skills
    • Demonstrated ability to manage conflict and convey solutions for problem resolution
    • Competent IT skills
    • Strong and general knowledge of all types of repairs and tradesman disciplines such as, but not limited to, drywall, painting, tile, carpentry, and basic plumbing and electrical
    • Excellent knowledge of, and capacity to operate, power and hand tools

      --

      Your Opportunity

      --We are proud to offer our employees what they value most:--- Competitive compensation

      --- Excellent extended health benefits



      • Flex-spending account
      • Work-life balance
      • RRSP matching
      • Generous tuition assistance program
      • Leadership development and mentorship programs
      • Charitable donation matching
      • A culture based on our values of Passion, Integrity and Community

        --

        --

        --

Keywords: Brookfield Residential, Austin , Customer Care Representative - Construction Warranty, Professions , San Marcos, Texas

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