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Salesforce CRM Business Analyst - Sales Operations

Company: BayOne Solutions
Location: Austin
Posted on: May 18, 2019

Job Description:

Hi, We are looking for a Business Analyst. The Business Analyst role within the Global Sales Operations team is responsible for enabling, troubleshooting, and optimizing sales tools and technology. In this role, you will be providing front line Business Analyst support for our sales teams. Primary daily activities include investigating bugs and system issues, facilitating tasks and improvements through Jira (or similar Agile software), working with sales engineering team to resolve issues, running reports and analyzing results, answering sales (Partner Success) questions regarding systems and sales workflow processes, identifying changes for process improvement and long-term system optimization. In addition to the day-to-day tasks you will provide support to the overall GPSO Tools Technology Team through testing and system rollout coverage for large roadmap objectives. Responsibilities Learn sales processes through process mapping to understand how the technology is used and impacts crafted through change Tackle problems daily issues and engage development or IT support, as needed Responsible for end-to-end business analyst duties including requirements gathering, data analysis, functional design, system implementation, and user acceptance for sales (Partner Success) teams Participate in our development process by developing appropriate user stories, test plans, and acceptance testing for all recommended system changes Develop and maintain thorough documentation of system processes and change requests Partnering Supporting Stakeholders Work with Sales (Partner Success) Management to understand user needs Build relationships and partner with technology developers to ensure business requirements are successfully translated into technical system requirements Partner with Global Sales Training Team to help educate Sales teams how technology enhancements work and coordinate technology release schedules with Global Training readiness Project Management and Execution Take business analyses and projects from conception to completion Prioritize projects and ensure their completion through Agile framework Drive and challenge business units on their assumptions and requirements of how they will successfully use sales technologies Qualifications 3 years in a business analyst role, preferably in a sales organization supported by a CRM Salesforce system 2 years of experience with SalesForce.com sales functions, such as accounts, contacts, leads, opportunities, reports, forecasting, and activities 2 years of experience working within an Agile framework 2 years of experience working with a sales organization Salesforce Admin Certification is a plus (Understanding of CRM capabilities regarding configuration and custom development) Outstanding interpersonal skills and customer service skills in order to support the Sales (Partner Success) team Prior experience partnering with and presenting to executive leadership Enterprise Telephony experience a plus Advanced knowledge of Microsoft Excel a plus Knowledge of SQL a plus Testing and QA experience a plus Voice-To-Text Analytics a plus Familiar with Appointment Scheduling software a plus Self-starter and standout colleague, sees what needs to be done and takes initiative Bachelor s degree or higher required Please feel free to call email me, in case of any questions. Thanks, Raju - 510 585 1527

Keywords: BayOne Solutions, Austin , Salesforce CRM Business Analyst - Sales Operations, Professions , Austin, Texas

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