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Quality Analyst, Image Review

Company: Kapsch TrafficCom
Location: Austin
Posted on: May 18, 2019

Job Description:

Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions. Learn what keeps Kapsch always one step ahead in people and technology by visiting our website httpswww.kapsch.netusktc Kapsch TrafficCom is seeking a QA Analyst for Image Review for our office located in Austin, TX. The QA Analyst will be responsible for auditing transactional data and monitoring data collection processes in real-time as well as assisting the Image Review Manager with regular data management and report building tasks. The QA Analyst will help monitor the performance of Kapsch s third party image review vendor by performing audits of reviewed transactions and providing feedback to the vendor s training team. This role will also assist in monitoring the progress of the CSC Image Review Auditing and Monitoring team by checking in with agents, ensuring their reports are complete and accurate, and gathering data to report on monthly KPIs. The QA Analyst will ensure that their Image Review client s performance metrics are met or exceeded. Performance requirements include Understand all contractual requirements and how they relate to specific client needs. Review large volumes of transactional data and track errors as they appear. Monitor data collections in real-time and report on errors as they appear. Provide regular error and performance reports to the Image Review Manager. Focus on the quality and integrity of transactional data in an effort to meet contractual client obligations and internal quality metrics. Be able to adapt to new business rules and requirements quickly. Format data within strict parameters to maintain standardized auditing and reporting models. Qualified candidates will possess a high school diploma and at least 2 years of data management or data reporting experience. Experience should include an intermediate to advanced knowledge of excel with a focus on creating analytical and executive level reports dashboards to present to the customer. Experience with a Business Intelligence platform such as Clarabridge, Tableau, or Sisense is preferred. Experience with SQL queries is a plus. The Kapsch portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users. Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging. Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city. Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers solutions across our customers entire value chain from single products and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California), Canada (Mississauga) and Mexico (Mexico City). Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.

Keywords: Kapsch TrafficCom, Austin , Quality Analyst, Image Review, Professions , Austin, Texas

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